Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
Home View All Jobs (2,307,437)

Job Information

AbbVie Complaint Intake Analyst in Minato-ku, Japan

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Job Description

Purpose:

The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints

from all channels and serves as the first point of contact with the customer.

They will ensure accuracy of data from the customer to make the initial identification of the complaint code.

They will conduct data entry and coordination of work through the appropriate channels

as determined by established business rules. They will also handle escalations for complex complaints

and serve as a subject matter expert in designated products.

Responsibilities:

・Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and communicating the results of the complaint investigations when requested/required.

・Communication and cooperation with customers and distributors involved in the reported complaints

・Internal communication and cooperation with relevant local or global stakeholders in other departments involved with complaints management within the organization, like affiliate CQA, Medical Information, Regulatory Affairs and Pharmacovigilance

・Supports more complex complaints that are escalated

・Serve as a Subject Matter Expert for a designated product(s) within the team when required

・Where applicable, decide whether a replacement, credit, or warranty claim is warranted, and notify the appropriate stakeholders to complete the process. OR complete activities to process the replacement, credit or warranty activities for the customer.

・Where applicable, partner with affiliate CQA for translation or communication support when needed

・Support management with any projects / process improvement initiatives, any documentation or SOP reviews and during audits and inspections

・Where applicable, make vigilance reporting decisions and prepare and/ or translate (into local language) the relevant vigilance reports for submission to MOH.

・Provide mentoring for temp staff

Qualifications

Qualifications and Skills:

・High school diploma or equivalent required. College or a 2-year Associate Degree is preferred

・Experience in a Quality environment or customer service support role, preferably in a healthcare setting

・Strong attention to detail, critical thinking, and can work independently with minimal direction under a supervisor in a different time zone.

・High quality customer service skills

・Ability to express ideas clearly in both written and oral communications

・Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products.

・Computer skills and ability to navigate through software systems

・Strong prioritization and time management skills

・A good command of the English language（We require fluency in English)

Additional Information

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

DirectEmployers