Job Information
NORTH SHORE BANK FSB Video Teller Specialist PAY Starting AT in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: As The Bank of You, North Shore Bank is about helping families thrive, businesses grow and communities flourish. And it\'s our employees that make the difference. With offices located throughout eastern Wisconsin, we offer a work culture that has been recognized as a Top Workplace twelve times by the Milwaukee Journal Sentinel. As a mutual company, North Shore Bank isn\'t publicly-owned, which means when we come to work every morning, our sole focus is on providing high-touch service to our customers and employees, and supporting our local communities. Are you looking for a company that places long-term growth ahead of short-term profits? Where you can put your customers first and think creatively to solve challenges? Where respect, integrity and being true to your word are valued and rewarded? This is the place. North Shore Bank\'s Video Teller Specialists act as the Bank\'s personal representative with its customers by building strong relationships between the customer and the Bank. They enhance the customer\'s experience by providing exceptional, professional, and consistent service using the Teller Now video system. Tellers in the Video Center support and demonstrate our customer service standards, are professional and friendly at all times and, are willing to work flexible work shifts to accommodate the extended operating hours and business needs of the Teller Video Center. Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions and demonstrates our customer service standards with both internal and external customers. Answers questions from prospects or customers and maintains good customer relations; directs customers to proper employees for answers to more complex problems and inquiries. Works independently and utilizes effective problem solving skills to resolve issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides. Resolves complex and non-routine inquiries concerning bank policy and operating procedures; researches and solves customer\'s problems as time permits, referring more difficult situations to the branch staff or appropriate department. Performs operational teller activities at the supervisory level. Processes detailed and/or complex deposit, IRA, and loan/ lease payments including ability to correct transactions. Utilizes the Bank\'s on-line systems and website in order to facilitate customers\' transactions. Identifies cross-selling opportunities, selling new or additional products or services that meet customers\' needs, and makes... For full info follow application link. Employment selection and related decisions are made without regard to race, ethnicity, religion, gender, sexual orientation, national origin, age, disability, genetic history, marital status, military or veteran status, or any other characteristic protected by law. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/32CCDC9A7CF34A99