Job Information
NORTH SHORE BANK FSB Lead Teller PAY Starting AT HR+ DOE in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: As The Bank of You, North Shore Bank is about helping families thrive, businesses grow and communities flourish. And it\'s our employees that make the difference. With offices located throughout eastern Wisconsin, we offer a work culture that has been recognized as a Top Workplace eleven times by the Milwaukee Journal Sentinel. As a mutual company, North Shore Bank isn\'t publicly-owned, which means when we come to work every morning, our sole focus is on providing high-touch service to our customers and employees, and supporting our local communities. Are you looking for a company that places long-term growth ahead of short-term profits? Where you can put your customers first and think creatively to solve challenges? Where respect, integrity and being true to your word are valued and rewarded? This is the place. SUMMARY: Responsible for the coordination of the fixed activities of the Branch. Performs office and administrative duties, resolves problems and actively cross-sells bank products and services. Supports and demonstrates the customer service standards set by North Shore Bank. Acts in a supervisory capacity in the absence of the Branch Manager. Some Lead Tellers are assigned as Area Lead Tellers; staff in these roles are assigned a number of branch locations to support. ESSENTIAL DUTIES AND RESPONSIBILITIES North Shore Bank\'s Position Descriptions are intended to describe only the major responsibilities of the job. You may be expected to perform other duties specified by your manager. Everyone is expected to contribute whatever efforts necessary to operate efficiently and effectively to insure the success of North Shore Bank. Operations: In coordination with Branch Manager, disseminates all operational changes/updates to branch personnel through staff meetings. Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions. Ensures adherence to NSB customer service standards with both internal and external customers. Answers questions from prospects or customers and maintains good customer relations; direct customers to proper employees for answers to more complex problems and inquiries. Handles complex and non-routine inquiries by tellers and customers concerning bank policy and operating procedures; researches and solves customer\'s problems, referring more difficult situations to the manager. Ensures that standard operating procedures and security procedures are being followed and provides guidance and training to branch personnel on operating problems, exceptions and adjustments. Ensures that the bank assets, both monetary and non-monetary are safeguarded by... For full info follow application link. Employment selection and related decisions are made without regard to race, ethnicity, religion, gender, sexual orientation, national origin, age, disability, genetic history, marital status, military or veteran status, or any other characteristic protected by law. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/638DEE08FCF445B3