East West Bank Customer Service Representative in Milpitas, California

For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

Customer Service Representative (CSR) is the frontline representative who processes transactions and introduces bank’s products/services at the teller line. The candidate will demonstrate East West Bank’s Vision, Mission, and Values through words and actions. You will enhance customer satisfaction by warmly greeting customers, consistently engaging and connecting with customers.

Duties (not limited to)

  • Cashing checks, processing deposits, withdrawals, transfers and loan payments

  • Documenting larger deposits using Currency Transaction Reports

  • Identifies fraudulent activity to prevent potential losses and follows bank policies and procedures

  • Identifying and selling East West Bank products and services beneficial to customer needs

  • Addressing customer questions/concerns referring to appropriate internal resources for resolution

  • Provides solutions to help meet customers financial goals through customer referrals and cross selling of banking products

  • Responds to customer questions and concerns

  • Performs duties as assigned

  • Developing new customer relationships and opening new accounts for customers Qualifications/Requirements


  • High School Diploma or GED required

  • 1+years of professional experience

  • Strong cash handling, customer service, and computer experience required

  • Bilingual Mandarin or Cantonese

  • Desire to help others

  • Good listening and problems solving

  • Strong attention to details and computer skills

  • Professional and courteous communications kills

  • Previous cash handling experience a plus

Requisition ID: 2018-5962

Street: 468 Barber Lane, Building G