Job Information
Absolute Auto Repair, LLC Service Writer in Mill Hall, Pennsylvania
Absolute Auto Repair is a leading automotive service center committed to providing exceptional maintenance and repair services to our customers. With a reputation for quality workmanship and outstanding customer service, we strive to deliver reliable solutions to keep vehicles running smoothly and safely on the road.
Job Description:
We are seeking a dynamic and customer-focused Service Writer to join our team at Absolute Auto Repair. The Service Writer will serve as the primary point of contact for customers seeking automotive maintenance and repair services. This role requires excellent communication skills, a strong understanding of automotive systems, and the ability to provide accurate estimates and recommendations to customers.
Responsibilities:
Greet customers in a professional and friendly manner, establishing rapport and building trust.
Listen to customers' concerns and accurately document vehicle symptoms and service requests.
Conduct thorough vehicle inspections to identify necessary repairs and maintenance.
Provide clear explanations of recommended services, including costs and time estimates, to customers.
Coordinate with technicians to schedule repairs and ensure timely completion of work.
Maintain organized records of customer interactions, service history, and work orders.
Answer phone calls and respond to emails promptly, addressing customer inquiries and scheduling appointments.
Process payments and provide invoices to customers for completed services.
Keep abreast of industry trends, technical developments, and new automotive technologies.
Uphold company policies and procedures to ensure high-quality service and customer satisfaction.
Requirements:
Excellent communication skills, both verbal and written, with the ability to explain technical concepts in a clear and understandable manner.
Detail-oriented with a focus on accuracy and efficiency.
Must Have strong computer knowledge.