Job Information
FCP Euro Pickup Center Associate in Milford, Connecticut
FCP Euro is seeking a highly skilled and motivated Pickup Center Associate to join our team. Pickup Center Associates are the face of FCP Euro’s Brand. They live and breathe the FCP Euro framework when providing the industry’s best customer experience from our customer-centric Experience Center. The Pickup Center Associate assists customers with sales, returns, diagnosis, and basic peace of mind to help FCP Euro customers maintain their vehicle(s) efficiently. The Pickup Center Associate is also responsible for packing and preparing customer orders for pickup.
FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for "Foreign Car Parts," and we specialize in replacement parts for European vehicles. In the past 10 years, FCP Euro has earned a spot on the Inc. 5000 fastest-growing private companies list eight times. Customer service is deeply rooted in our core values. FCP Euro is a customer and technology company, and this unique blended culture has yielded outstanding results worthy of reward and recognition. We are devoted to developing and maintaining user-friendly and accurate automotive catalogs. We have an incredible enthusiasm for what we do, and we are always looking for ways to grow, learn, and improve.
Key Responsibilities:
Provides exceptional customer service
Assists with finding parts, placing orders, diagnosing problems and aswering questions around customer accounts, returns, Lifetime Replacement Guarantee and other policies
Prepares orders for pickup by packing, confirming accuracy, and scanning into lockers
Supports logistics team by picking orders from the distribution center when needed
Drives cargo van to transport items between facilities
Maintains appearance of Pickup Center by keeping clean and orderly workspace and assisting with upkeep
Audits orders and lockers
Provides tours to customers, vendors, and other partners to share our operation, DIY video filming, project cars and more
Qualifications:
Previous retail and/or parts counter experience
Prior experience working as part of a close-knit, dynamic team
Ability to manage multiple priorities and projects in a fast-paced environment, including simultaneously managing email, interdepartmental chat, and face-to-face communication
Ability to give and receive constructive feedback, identify and address areas of opportunity, and offer solutions
Strong verbal and written communication skills
Experience performing in an environment where KPIs are tracked
Proficiency in typing, data entry, and basic math skills
Automotive education or automotive enthusiast preferred
Proficiency in computer applications such as Microsoft Office and Google Suite
Must have a valid drivers license
Compensation:
$18.00-$20.00 depending on experience.
Other Benefits and Perks:
Company-subsidized Medical, Dental, and Vision insurance.
15 days of PTO (Paid Time Off), Company Holidays and Floating Holiday time.
401k with Company deposit and match.
Discounted prices on our catalog of European car parts!
FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.
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