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Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Job Information

Robert Half IT Support Engineer in Miami Beach, New Jersey

Description

Responsibilities:

Provide onsite and remote support for Executives and Administrative team

Serve as the escalation contact for the Executive team and Assistants

Front line of corporate technology, implementations, new technologies and preparing teams for use and supporting technologies through their lifecycle

Resolve technical issues and challenges quickly and effectively with minimal disruption to the Executive team

Enhance the technology experience of the Executives by showing them how to best use technology to deliver productivity and efficiency benefits

Establish trust with the Leadership team by performing expert technical support while maintaining confidentiality and showing discretion

Maintain confidentiality and privacy

Continuously evaluate current and trending solutions and products to enhance the executive's productivity, needs, and expertise

Analyze technology issues and trends, determine root causes and resolve

Setup and monitor high-priority meetings utilizing collaboration and AV services.

Lead resolution requiring multi-functional support, working closely with other support leads, operational and engineering staff, and other domain specialists to resolve issues

Provide feedback, quality assurance, and user acceptance testing for technology products and services

Manage own time to fulfill tasks efficiently, in the correct priority and to the required level of quality, within the context of the objectives supplied by manager

Lead proactive Executive support program to ensure that end point equipment is always up to date and in top quality

Regularly report on the state of Global Executives (client trending issues, ticket trends, etc.) to management

Organize regular meetings and trainings sessions with Administrative team

Experience:

Bachelor’s degree or equivalent work experience

Minimum of 5 or more years of experience supporting internal desktop systems software and hardware, application training, and overall incident ownership and management

Three or more years working in support of desk side services with specific focus on supporting executive levels and their assistants

Three or more years supporting Microsoft Desktop/Laptops devices and network connectivity

Advanced knowledge of mobile devices

Strong proficiency in verbal and written communication

Excellent customer service skills and analytical troubleshooting abilities

Strong verbal and written communication skills with the ability to communicate clear and concise information in technical and non-technical terms based on audience

Excellent project and time management skills with the ability to manage expectations in a deadline-driven environment while balancing strategic projects with day-to-day accountabilities

Ability to work well under pressure and support C Level Executives

Excellent client facing skills and strong capacity to communicate and build trusted relationships

Tenacious with good follow up and attention to detail

May need some after hours work

Ability to work well within a team environment and keep superior informed on all issues

Requirements • Minimum of 3 years experience in a similar role as a Desktop Support Analyst

• Proficient in Microsoft Exchange Server

• Knowledgeable in operating systems including MS Windows 10 and Windows 11

• Experienced in working with Active Directory

• Familiar with Ticketing System

• Capable of using ServiceNow ITSM

• Skilled in using MS Office 365

• Excellent problem-solving abilities

• Strong interpersonal skills, capable of effectively communicating with a diverse range of individuals

• Must be able to prioritize tasks and manage time effectively

• Degree in Computer Science, Information Technology, or a related field preferred

• Relevant certifications in IT support will be considered an advantage

• Ability to work in a team environment and contribute to team goals

• Exceptional customer service skills

• Willing to keep up to date with the latest technology trends and IT best practices Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

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