Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Hersha Hospitality Management LP Guest Service Agent in Miami Beach, Florida

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.

  • Register and assign guests to hotel rooms.

  • Establish method of payment and verify credit.

  • Make and confirm reservations.

  • Compute bills, collect payments, and make change for guests.

  • Transmit and receive messages, using telephones or PMS system.

  • Respond to guest requests in a timely manner.

  • Receive and resolve guest complaints, elevating to supervisor if necessary.

  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.

  • Perform bookkeeping activities, such as balancing accounts and conducting audits.

  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

  • Follow sustainability guidelines and practices related to HHM’s EarthView program.

  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.

  • Ensure overall guest satisfaction.

  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.

  • Previous customer service experience or equivalent training required.

  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.

  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

ID: 2020-26730

UltiPro Location Description: 3925 Collins Avenue Miami Beach Florida 33140 US

External Company Name: Hersha Hospitality Management, LP

External Company URL: www.hershahotels.com

Telecommute: No

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