Job Information
Ford Motor Company EV Service Battery Ordering Specialist in Mexico City, Mexico
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Track the inbound battery orders and document order details in work spreadsheets.
Initiate warranty claims for batteries ordered.
Resolve issues with orders (timing and shipment status).
Provide support to the FCSD EV team on various projects.
Problem solving through innovative solutions with new processes.
Project management activities.
Experience & Background Requirements
Experience in Microsoft Office suite (strong Excel skills)
Willingness to learn new EV service processes
General understanding of Dealership Retail Network Operations
Previous experience in Customer Service Division preferred but not mandatory
Demonstrated ability to problem solve
Strong process background
Strong administrative skills
Competencies & Skills
English proficiency (written and verbal)
Strong interpersonal and organizational skills
Attention to detail
Excellent time management
Ability to manage multiple projects
Strong teamwork and collaborative skills
Willingness to work in a dynamic environment
Requisition ID : 26843