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ICON Clinical Research Accounts Receivable Lead in Mexico City, Mexico

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.

If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

The Role:

  • The Credit Control Team Lead (reporting into the AR Manager) is responsible for collecting outstanding invoices for several ICON Business Units. Also responsible for Leading an Credit Control team of up to 7 people.

  • This role requires building and maintaining strong relationships with internal and external clients and stakeholders to ensure timely collections as well as top of class customer service.

  • Ensuring timely payment of outstanding invoices

  • Following up on payment promises as needed

  • Negotiating payment plans

  • Responding to relevant client enquiries

  • Entering disputes properly in the system and ensure that they are being resolved quickly

  • Checking and resolving unallocated payments in collaboration with the Cash Applications Team

  • Preparation and sending of customer statements

  • Reconciling accounts

  • Cleaning up of older ledgers

  • Assist with internal and external audits

  • Preparation of monthly Management reports.

  • Performing write offs for Bad Debt items

  • Ensuring that all daily activities are done in compliance with SOx regulations.

  • Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.

  • As a member of staff, the employee is expected to recognize the importance of and create a Culture of process improvement with a focus on streamlining our processes adding value to our Business and meeting Client needs.

  • Routinely meet with staff to evaluate, plan and prioritize workload.

  • Foster strong customer service; serve as an escalation point to provide support and dispute resolution to customers in a timely manner.

  • Manage monthly processes, reconciliations and reporting to meet month end deadlines.

  • Assist manager with ad hoc reports and special projects as needed.

  • Assume other reasonably related duties as may be assigned from time to time.

To be successful in the role, you will have:

  • Fluent in English

  • Used to work with tight deadlines and targets.

  • Able to work independently on his/her own ledger,

  • Must have experience as a people leader

  • Significant preference will be given to candidates with Oracle ERP experience.

Benefits of Working in ICON:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.

We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.

But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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