Job Information
AT&T Manager-Fraud in Mesa, Arizona
Job Description:
Overall Purpose: Responsible for supervising a team of fraud personnel that recognize and detect unauthorized access to data and misuse of sensitive customer data. Must be able to work independently.
Key Roles and Responsibilities:
This position may analyze complex data from multiple sources e.g. ordering, risk assessment and billing.
Identify causation, validate the findings, and make comprehensive conclusions based on analysis.
Consolidate and summarize data and evidence to present to Asset Protection, Legal and/or the affected Business Unit, including analysis to ensure compliance of internal policies and procedures.
May present data analysis, evidence, and findings to Federal, State and/or local Law Enforcement for successful prosecution of fraudsters and testify to this evidence in courts of law.
May work across various organizations gathering and analyzing data to make recommendations to upper management based on facts gathered in the course of investigations to correct vulnerabilities and minimize loss, which may include changes in systems, policies, and procedures.
May be required to interview external victims and witnesses regarding external fraud events impacting AT&T and its customers.
May be required to interview internal AT&T employee witnesses, subject matter experts, or document custodians regarding external fraud events impacting AT&T and its customers under authority of the AT&T Code of Business Conduct.
Refers suspected employee wrongdoing to Asset Protection.
Performs all personnel management activities for subordinates including recruitment, training, performance evaluation and salary management; encourages professional development through job assignments and training.
Influences decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.
Access to highly confidential and proprietary information concerning network vulnerabilities and case information (Security background check may be required).
Education: Typically a Bachelors Degree or equivalent combination of education and experience.
Experience: Typically requires 3-5 years experience.
Supervisory: Yes
Our Fraud Manager role earns between $52,600 - $105,100 USD. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected.
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions. With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.
#LI-Onsite
Ready to join the team? Apply today!
Weekly Hours:
40
Time Type:
Regular
Location:
Mesa, Arizona
Salary Range:
$58,400.00 - $87,600.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status