Job Information
Baptist Memorial Specialist-Customer Care II - HS Customer Service in Memphis, Tennessee
Summary
Serves as a resource to patients and/or their appointed representatives with the Baptist Charity Policy, charity applications and underinsured. Performs other duties as assigned,
Responsibilities
Works with patient and/or patient designated representative.
Reviews Charity Applictions.
Daily reveiws Work Queues for Underinsured.
Completes all assigned goals
Requirements, Preferences and Experience
Education
Preferred: Some college or an associates degree is preferred.
Experience
Preferred: Preferred clerical skills with a working knowledge of accounting and 5 years experience in a physicians or hospital setting.
Minimum: One year experience in a physicians or hospital setting.
Special Skills
Preferred: Knowledge of ICD-9, ICD-10, CPT and HCPCS codes and certification and/or degree in Healthcare Administration Business, Finance or related fields preferred.
Minimum: Aibility to type and key accurately, problem solving, written an d oral communication skills, financial counseling skills - knowledge of insurance billing (both hospital and professional settings) and collections - knowledge of insraunce guidelines as it relates to CMS guidelines, TennCare and/or Medicaid based by state specified requirements. Ability to recognize and communicate to clinical staff or designee when insurance companies require additional review becasue of NCCI, CCI , LMRP, Mutually Exclusive and Medical Necessity edits. Effective Verbal, written and customer service skills as it relates to patients and insurance companies. Able to create communications to patients and insurance companies as needed to resolve issues to complete billing/claim processes.
Training
Preferred: Working knowledge of 10 key calculator, typing and computers
Minimum: PC skills, and keyboarding are required
About Baptist Memorial Health Care
At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.
At Baptist, We Offer:
Competitive salaries
Paid vacation/time off
Continuing education opportunities
Generous retirement plan
Health insurance, including dental and vision
Sick leave
Service awards
Free parking
Short-term disability
Life insurance
Health care and dependent care spending accounts
Education assistance/continuing education
Employee referral program
Job Summary:
Position: 5585 - Specialist-Patient Assistance
Facility: BMH - Central Business Office
Department: HS Customer Service
Category: Finance and Accounting
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:TN:Memphis
Located in the Memphis metro area REQNUMBER: 20109