Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

HashiCorp Technical Escalation Manager in Melbourne, Australia

About the role...

HashiCorp is looking for a high-caliber Technical Escalation Manager to build and lead our escalation management function across products. This highly visible position will be an integral part of the Support Engineering Leadership team and report to the Sr Director of Support Engineering. You are a fit if you thrive in a fast-paced environment that values crucial communication, alignment with our company's core principles, collaboration, results and have a mix of strong technical, customer, and project management skills.

This individual will be responsible for ensuring that SEV-1 issues are owned and resolved promptly by the team, sets clear expectations and personally drives hot issues and critical situations to resolution.

HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

In this role, you can expect to...

  • Be responsible for technical support escalations across product lines

  • Own and drive the resolution of technical critical issues

  • Build the escalation resolution plan, lead escalation calls and sometimes take ownership of escalated ticket(s)

  • Build escalation reports and dashboards

  • Provide escalations insights, trends, drivers, and statistics

  • Work multi-functionally to solve highly sophisticated technical customer issues

  • Work to reduce the number of critical issues over time

  • Manage projects and collaborate with Engineering

  • Work on improving support processes

  • Be part of an on-call rotation for contact for after-hours emergency escalations, including weekends.

  • Working with Enterprise customers and advocating for customer experience

You may be a good fit for our team if you have...

  • 7+ years proven experience in Support Engineering

  • 2+ years experience leading technical escalations

  • Passionate about working with people and a strong interest in helping customers succeed

  • Ability to multi-task and handle high-pressure situations

  • Excellent problem solving, analytical, and troubleshooting skills

  • Strong communication and reporting skills, able to collaborate with various partners, including senior leadership and multi-functional teams

  • Strong influencing and negotiation skills

  • Excellent work ethic, attention to detail, and self-starting

  • A proven understanding of DevOps Engineering, Software Engineering, or System Administration

  • Ability to read sophisticated code for troubleshooting and familiarity with GitHub

  • Experience with major cloud platforms, distributed systems, microservice architecture, and containers

  • Experience with scripting tool of choice to help automate reproduction environments (for example, Bash, Python)

  • Experience with REST APIs and command-line tools

#LI-Hybrid

ALERT : HashiCorp has received reports of scams where individuals purporting to represent HashiCorp conduct bogus “employment interviews” via email or text, and then request payment as a condition for receiving an offer of employment. HashiCorp and its subsidiaries do not conduct interviews by email or text, and will never request payment as a condition for applying for a position or receiving an offer of employment. These scam operators may also ask for your personal information (name, address, birthdate, social security number, etc.), which you should not provide to them. If you have been the target of such a scam, you should report it to the U.S. Federal Trade Commission (see this FTC posting for further details: https://www.consumer.ftc.gov/articles/job-scams ) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside.

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