Job Information
Amazon Senior Technical Program Manager, Region Services in Melbourne, Australia
Description
Amazon Web Services (AWS) is seeking a Senior Technical Program Manager (TPM) to join the Region Services organization and serve as a technical expert, taking the lead in solving some of the most challenging operational problems in mission critical clouds.
The Sr. TPM will drive large-scale global projects and initiatives, influencing cross-functional teams to focus on the delivery of new workflow features and tools that enhance productivity, open capacity at a faster rate, and secure devices to AWS standards.
We are looking for a passionate, deeply technical, and results-oriented Sr. TPM to define and drive Region Services initiatives. You will have a proven track record of planning and delivering complex programs with multi-year roadmap, using Agile and incremental delivery methods
If you like to focus on the customer experience, enjoy thinking and acting globally, and want to contribute to the operational excellence of Amazon.com data centers, we’d like to meet you!
Key job responsibilities
• Work in conjunction with a team of Data Center Managers and employees across multiple data centers, on finding better ways to install, maintain network and server hardware.
• Demonstrate ownership to improve the safety, security, and availability of our data center operations.
• Provide mentorship for indirect reports and members of the organization (Technicians and Technical Program Managers).
• Dedicate time to ongoing learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective.
• Develop, improve, and share operational best practices across the region and with peers globally.
Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability)
A day in the life
• You will gather business requirements, document functional and design specifications, define User Acceptance Criteria for testing software, ensure systems capture applicable data to enable the customer to measure how effective their processes and leveraged software are from a day to day basis, identify and assemble the appropriate resources for each project, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project.
• You will contribute with cross-functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints.
• You rely heavily on influence over authority to drive project deliverables.
• You will manage repair requests in a high volume environment, as well as managing response to high severity events
• You will present to Sr. Leadership on a regular basis, demonstrating the ability to synthesize the problems and the solutions into a simple and consumable manner
• You be responsible for data collection, analytics and dashboard creation as a way to help others recognize the best path to make the business better.
• The TPM has to work closely with its core customer, data center technicians to be successful.
About the team
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
The Region Services team redefines the way AWS designs, builds, and operates AWS regions to enable new AWS Cloud Infrastructure and Services offerings to customers across every industry and of every size, including start-ups, enterprises, and public sector organizations.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Preferred Qualifications
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.