Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Ford Motor Company IT Support Officer in Melbourne, Australia

We are seeking an experienced IT Support Officer to join our friendly, busy, and dynamic department in a full-time capacity. You will be the primary IT SPOC for Melbourne campus, responsible for IT deliverables, all IT related service delivery, stakeholder management and support IT facility in Richmond, Merrifield, & Geelong.

This is an on-site position located in Campbellfield, Victoria, and report into the IT Manager – Australia & New Zealand. You must be customer-oriented, solution-focused, and able to communicate effectively.

Main Responsibilities

  • Support IT, Business and Vendor managed infrastructure, including servers, networks, storage systems, telecommunication network and virtualization platforms. Demonstrate knowledge of safe management of contractors and day to day tasks.

  • Maintain data centre facility and networking equipment, including routers, switches, and wireless access points, to support seamless communication within trusted corporate and with untrusted external networks.

  • Engage with relevant stakeholders, identifying business requirements for IT products and services. Act as "Voice of the customer", represents the customers by advocating local requirements, priorities, and customer feedback when working with global and regional service functional teams.

  • Serve as an escalation point for customers related IT services. Provide specialist advice to diagnose, resolve and facilitate resolution of all customer IT support issues, providing overall support to customers of applicable IT services globally.

  • Enforce corporate IT standards and process. Create and maintain comprehensive support documentation. Ensure resolutions are documented and added to the organization's knowledge repository.

You'll have...

Demonstrated knowledge and experience in the following areas (min 3 years of experience):

  • Data Centre facility management

  • Cisco network infrastructure

  • NAS storage solutions

  • Servers

  • Desktop management and application support.

  • Safety management of day-to-day tasks and contractor work.

  • Experience working within enterprise level IT infrastructure is desirable.

  • Proven business and IT analysis ability to investigate issues and requirements; identify and prioritize appropriate solutions. Ability to maintain detailed and accurate records. 

  • Well-developed written and verbal communication skills, ability to effectively engage at a technical and non-technical level to different leadership levels within IT and stakeholders locally and regionally.

  • Strong customer focus with a continuous improvement and innovation mind-set. Demonstrate high standards of professional behavior and interpersonal skills when dealing with staff, contractors, and suppliers. 

  • Effective relationship management with ability to influence others/indirect reports. Ability to self-manage time to effectively engage with global counterparts across time zones.

  • Able to support emergency-on call requirements (out of business hours support) as required.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

About us…

As the world changes, we will continue to adapt and lead change. That’s why we’re evolving to focus on services, experiences and software that will continue to power the freedom of movement for all Australians, for now, and for generations to come.

Having operated in Australia for almost 100 years, Ford Australia is a household name synonymous with iconic products. Today, our Product Development team plan, design, develop and test vehicles for global markets, including the award-winning Ranger and Everest. Our National Sales Company team provide marketing, sales and service expertise, supporting our national dealer network, with focus on providing amazing customer experiences.

Some of our many employee benefits are listed below;

  • Flexible Work Arrangements

  • Extra days leave

  • Discounted Vehicle lease schemes

  • Multiple Employee Resource Groups – Ford Pride, Women of Ford and Ford Empowering Diverse Abilities

  • Opportunities for growth and personal development through external/internal training programs

  • Paid parental leave.

  • Paid volunteer Days.

Equal Opportunity

Ford Australia is committed to building an inclusive work environment and welcome applications from First Nations, LGBTQI+, culturally and linguistically diverse backgrounds, people with disability, and people across all life stages.

As part of our commitment to driving equity and inclusion for all, we are now recognised by WGEA as an Employer of Choice for Gender Equality.

All qualified applicants will receive consideration for employment and all effort will be made to ensure diverse interviewers.

Please contact Sarah at scastr34@ford.com when you apply, if you require any support or adjustments to the recruitment process.

Candidates for positions with Ford Motor Company must be legally authorised to work in Australia. Verification of employment eligibility will be required at the time of hire.

---Applications will close on Sunday 05 May 2024, however, please do not delay your application as interviews will commence before this date---

Please note due to the high numbers of applications we will only be able to contact shortlisted candidates.

*Ford Motor Company of Australia Pty Limited ACN 004 116 223 ( Ford ) is collecting your personal information in order to consider you for a role at Ford. Ford may also collect personal information about you from third parties such as refereess and recruitment agencies for this purpose. Ford may disclose your personal information to its related companies and third party service providers for purposes such as screening and background checks, aptitude testing and health and safety and human resources management activities. Ford’s privacy policy (available at www.ford.com.au ) states how you can seek to access or correct any personal information Ford holds about you, how to complain about a privacy breach by Ford and how Ford will deal with a privacy complaint. You can contact Ford at 13 FORD ( 13 36 73 ) or via the contact details set out in Ford’s privacy policy

Requisition ID : 28389

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