Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
Home View All Jobs (2,242,741)

Job Information

Kuehne+Nagel Air Logistics Customer Care Manager in Melbourne, Australia

You will be joining the National Air Logistics team where you will add your leadership expertise + skills to the delivery of Customer Excellence

Your Role

You will be responsible for leading, directing + optimizing your customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility.

Your Responsibilities

  • To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with air logistics management to optimize the customer experience.

  • To own, monitor + drive all sales activities.

  • To ensure best-in-class customer onboarding.

  • To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.

  • To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.

  • To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center (RRCC) to optimize the customer experience.

  • To ensure delivery against all financial targets + strategic objectives of your CCL.

Your Skills and Experiences

  • Strong leadership skills + focus on customer + stakeholder relationships

  • Knowledge across operations

  • Experience in Logistics with P+L ownership

  • Strong knowledge in Air Logistics services

  • Strong leadership, market analysis and negotiation skills

  • Has experience in managing multiple teams is strongly preferred

Good Reasons to Join

We offer flexible working arrangements to our employees. This includes the ability to skip the commute and work from home and also take advantage of working at multiple site locations as well as flexibility in regards to daily working hours. We will help you to achieve your goals with continuous professional development and regular career progression discussions. Emphasis is placed on our annual Individual Development Plans and is supported with both internal and external training opportunities. If you are looking for a career, not just a job then you are in the right place. We seek to make a difference today, for the people of tomorrow. Our Net Zero Carbon initiatives aims to achieve carbon neutrality for our sea freight shipments by 2030.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.

DirectEmployers