Job Information
Philips Customer Support Engineer - VIC in Melbourne (AU), Australia
Philips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.
An exciting opportunity has arisen for a customer-focused engineer join our team in Victoria team, who will be working on multiple modalities such as DXR and IGT but with opportunities to be cross-trained in other modalities in the future . This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.
In this role you will be based in Melbourne and will mainly support Victoria and other states as required by the business.
Your role:
Providing best-in-class service which technical support, corrective & preventative maintenance, repairs, commissioning & installation of equipment and software & hardware upgrades.
Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
Determining the most cost-effective repair/solution to minimize customer downtime.
Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time.
You’re the right fit if:
A degree-level education or equivalent in Electronics, Mechatronics, Electrical or Biomedical Engineering
3 – 5 years’ experience in service maintenance and or installation activities in relevant Medical Device Industries, Equipment Manufacturers, Service Companies, Public Health System, or the Armed Forces
Experience with DXR and IGT would be advantageous
Strong stakeholder and customer service management experience
Strong IT and computer-based skills, and the ability to work in a fast-paced environment
You will also need to hold a full AU driver’s license and a Police Check will form part of the recruitment process.
About Philips:
A career with Philips Healthcare affords you the opportunity to make a meaningful difference in the lives of real people by succeeding at real challenges.
A competitive salary
Tool of trade car allowance
Ongoing Learning and Development opportunities
Access to the Philips Employee Shop
Flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.
Why should you join Philips?
At Philips, we believe life is better when #youareyou. We’re ranked #16 in Forbes’ World’s Best Employers list, earned the ultimate score of 100 Human Right’s Campaign Foundation’s assessment of LGBTQ workplace equality, and we’re proud to be recognised by the Workplace Gender Equality Agency as an Employer of Choice in Australia for 3 years running!
Working at Philips is more than a job. Our people experience various unexpected moments when their lives and careers come together in meaningful ways. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum.
Curious what Life@Philips is like? Check out our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process or find answers to some frequently asked questions.