Job Information
Corcentric Customer Service Representative in McLean, Virginia
Corcentric is seeking a highly motivated and detail-oriented Supplier Enablement and Onboarding Specialist to join our team. As a Supplier Enablement and Onboarding Specialist, you will play a critical role in the successful onboarding and enablement of new suppliers onto our Corcentric platform. You will work closely with both internal teams and external suppliers to ensure a seamless and efficient onboarding process. This position reports to the Manager, Supplier Enablement and Onboarding.
We are currently hiring out of our McLean, VA office, however, this role may be eligible for voluntary work-from-home consideration.
In order to be considered for this position, you should live within a commutable distance to one of these office locations, even if you plan to request a work-from-home arrangement, as there may be times when in-person meetings, training sessions, social events, or similar activities are held onsite.
As a Supplier Enablement and Onboarding Specialist, you will:
Manage end-to-end supplier onboarding process, including collection and verification of supplier information, contract setup, and system configuration.
Spend a significant amount of time on the phone each day communicating with suppliers.
Collaborate with cross-functional teams to provide guidance and support to new suppliers, addressing any inquiries or issues during the onboarding process.
Ensure timely and accurate completion of supplier onboarding tasks, adhering to established service level agreements.
Develop and maintain relationships with suppliers to foster ongoing successful partnerships.
Conduct training sessions for suppliers to increase their understanding of the Corcentric platform and enable them to effectively utilize our services.
Work closely with the Sales team to support supplier engagement and facilitate successful onboarding for new clients.
Participate in continuous improvement initiatives to enhance the supplier onboarding and enablement process.
Maintain accurate and up-to-date records of supplier onboarding activities and progress.
Requirements
You'll need to have:
2+ years of experience in customer support, supplier enablement, onboarding, or related roles.
Strong knowledge of supplier management and procurement processes.
Experience working with supplier management platforms or procurement systems.
Excellent communication and interpersonal skills, with the ability to effectively engage with suppliers and cross-functional teams.
Strong attention to detail and organization skills, with the ability to manage multiple tasks and priorities.
Proficiency in Microsoft Office applications.
Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)
It's great if you also have:
- A Bachelor's degree in Business, Supply Chain Management, or related field
(Psst…Don’t worry if you don’t check this box… we view this as helpful experience that can shorten ramp-up time!)
About Corcentric:
Corcentric is a global provider of business spend management and revenue management software and services for mid-market and Fortune 1000 businesses. Corcentric delivers software, advisory services, and payments focused on reducing costs, optimizing working capital, and unlocking revenue.
We achieve success by exemplifying our core values in the way we work, communicate, and collaborate:
Do the Right Thing
Embrace + Drive Change
Be Empowered
Be Relentlessly Focused on the Customer
Benefits
At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.
Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 25 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join.
We also recognize the importance of work-life balance and want to support your efforts to take care of your health and well-being and the health and well-being of those who depend upon you. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including:
Generous annual paid time off program that increases with tenure
Nine paid holidays plus an annual personal holiday to recognize or celebrate an occasion that is important to you
An annual paid day off to volunteer for causes that are near and dear to you
Paid maternity, paternal/secondary caregiver, and adoptive parent leave
Company-paid life and disability insurance
401k program with a company match
Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution
Dental plan – including orthodontia coverage
Vision plan – including discount for LASIK surgery
All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible!
A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services
Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs.
Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.