Job Information
Amentum Customer Service Specialist in McLean, Virginia
Receive all service calls and work order requests telephonically, classified network or in person from a wide range of customers, and enter and retrieve information from the automated New Scale database and transfer into computerized MAXIMO work management and tracking system, and/or on manual logs.
Responsibilities
Handle all inbound and outbound calls in an articulate, professional, customer focused manner.
Receive and create service/work requests using MAXIMO database. Research, review and complete all WMA External work requests for non-contracted sites. (approximately 48 locations)
Use two-way radio communications to dispatch response to emergency and routine requests for service.
Assemble, format and/or author routine correspondences, reports, forms and memorandums from various files or a rough drafts format. Maintain electronic and manual files and resources.
Photocopy and print routine reports and correspondences and distribute to appropriate personnel. Proficient in the use of computers and computer software for recording, modifying, tracking and displaying data, development of charts and graphs, and for word processing.
Record daily events into an electronic log. (MS Access)
Receive and report AECOM employee queries, injury notifications and call offs in accordance with company policies and directives.
Support and contribute to company safety guidelines and regulations through receiving, compiling and reporting identified hazards and incidents.
Order office and operational supplies, as needed.
Provide shift coverage from 5am to 5pm.
Minimum Knowledge
Customer service experience; telephonic, automated and in-person experience.
New Scale experience, desired.
MAXIMO experience, desired.
Strong interpersonal skills and ability to deal with others in a positive, customer focused manner.
Ability to adapt to frequent change and a hectic/fast paced work environment.
EDUCATION: High School diploma or equivalent, with additional training in the use of computers for data entry, word processing, reporting/spreadsheets, etc.
EXPERIENCE: One to three years’ experience in a similar function, preferably in a facilities maintenance environment.
PREFERRED QUALIFICATIONS:
Facilities maintenance
One to three years of working computer experience. (Data entry)
One year of supervisory or work leadership experience
SECURITY: Must be a U.S. Citizen, currently possessing a Top Secret/SCI Security Clearance
Work Environment
Typical office environment with no unusual hazards, occasional lifting to 20 pounds, constant sitting while using the computer terminal, constant use of sight abilities while reviewing documents, and constant use of speech/hearing abilities for communication
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Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
Labor Law Posters (https://postings.govdocs.com/#/vxSkbztPuAwwxfs)
EEO including Disability/Protected Veterans