Student Veterans of America Jobs

At SRS Distribution we are committed to “Making Money, Having Fun, and Giving Back!” Technology and innovation are paramount to the success of our three pillars. We have over 500 locations nationwide and it is vital that all our infrastructure can communicate effectively and with reliable precision at any given moment. We are committed to “going big or going home” in our business practices. We take this same approach ensuring our employees and branches have all the tools and resources available to remain Innovative, Integrated, and Intelligent in the ever-changing technology landscape. Our people and their families are our greatest resource, and we strive every day to ensure that those priorities remain intact. We believe that the company we are today will not be able to compete with the company we will become tomorrow, and our forward leaning approach to problem solving permeates into all facets of our organization. We offer a competitive benefits plan with 401K matching, as well as a broad equity-based wealth generation opportunity by participating in quarterly stock purchase at Fair Market Value and options based on the role. If you want to be a part of this family, please submit your application, and let us help you unlock your limitless potential! The position will be located at our beautiful, new, state-of-the-art Corporate office: 7440 S. Hwy 121 McKinney, TX 75070

Primary Responsibilities

• Lead and deliver high-quality on-time applications support in a fast-paced company following best practices with determined SLAs

• Monitors compliance with Application Support processes and procedures and ensures adherence to SLA , MIM, and C hange Management policies

• Provide technical direction to Partners and the Team to solve problems requiring increased application knowledge, troubleshooting discipline, technology acumen, and creativity.

• When needed, p rovides oversight to the IT Service Management (ITSM) ticket assignment process, ensuring proper documentation, routing and escalation .

• Assists, as needed, with Support Requests submitted through established support channels

• Responsible for ensuring agile practices are followed and maintained to promote self-directed teams with developers working seamlessly to deliver an incredible amount of high-quality work.

• Develop comprehensive support and disaster recovery plans for critical applications and data.

• Ensure that monitoring and observability are in place for all applications and data.

• Recommend improvements to the overall application support process, tools , security, scalability, reliability, and performance .

• Coach/mentor support engineering on techniques, processes, and new technologies ; enable others to succeed; empower team members to be autonomous, fast, and effective .

• Manage Partners providing L1-L2 Application support.

• Understand our company's technical and business sides to achieve strategic business goals with high-quality solutions.

• Effectively communicate technical designs verbally and/or in writing for small to medium-sized technical audiences.

• Manage all HR responsibilities for your team, including pay planning, promotions, expenses, and leave

• Assist in diagnosing /troubleshoot ing complex issues

• Resolve conflicts among team members

  Qualifications:

• Experience as a Hands-on Leader in a n Application Support and Software Engineering setting

• 5+ years of experience managing application support team s that support many diverse applications , including custom web applications developed with various technologies.

• Deep understanding of monitoring and observabilities using various APM tools.

• Demonstrated a history of success in delivering high-quality application support in dynamic and agile environments .

• Experience and proficiency in various ticketing systems , including ServiceNow, Jira, and Azure DevOps.

• Expertise in system architecture and design patterns

• Experience with logging frameworks

• Knowledge of SQL, PowerBI , or other visualization and reporting tools.

• Working knowledge of Azure (cloud), specifically Azure functions and Azure API manage r, is a plus.

• C apable of learning new technologies, processes, or business quickly and effectively

• Experience working in an eCommerce environment and/or business applications is a plus .

• Demonstrated problem-solving holistically and consider ed solutions through a combination of technology and processes

• Experience with cloud technology (Azure/AWS) is a plus

• Bachelor’s degree in Computer Science or a related field, or an equivalent combination of education and related experience;

Not the right job for you? Register your details at the 'Introduce Yourself' link (top right) and we'll be in touch!

Equal Opportunity Employer.

Veteran Friendly Employer. SRS Distribution believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as; leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today.

• Competitive salaries for all team members paid weekly

• Private Stock Ownership

• Equity Growth Incentive Plan (after 6 months of employment)

• 401(k) Retirement Plan with company matching

• Paid Vacation, Sick Time, Holidays, Birthday, and Floating Holidays

• Paid Parental Leave

• Medical, Dental and Vision Benefits

• Flexible and Dependent Care Spending Accounts

• Company paid Life insurance and Short-Term Disability

• Additional Life Insurance and Long-Term Disability also offered

• Safety Program with Bonuses for our Drivers

• Employee Referral Bonus Program

  SRS Distribution Inc. consists of a family of industry-leading, independent roofing distributors. SRS has grown rapidly through acquisitions and the opening of multiple new locations since the February 2008 inception. This continual growth has established SRS as one of the fastest growing building products distribution companies in the U.S. The goal of SRS is to form the strongest national network of independent roofing and building product distributors with the most talented team of people working together to deliver the industry's best products and services. In addition to our commitment to customer focus, SRS strives to become the preferred employer in the industry with highly motivated and engaged employees operating in an entrepreneurial culture where the corporate office works for the field and not the reverse. Make money, have fun and give back with us! Find out more at www.srsdistribution.com.

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 803.877.7232, or by email to: Application.Assistance@srsdistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.

All candidates for employment must successfully complete pre-employment drug testing (where applicable) and background verification before employment is finalized.