Job Information
Spanish Peaks Mountain Club Night Manager in Maui, Hawaii
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
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Night Manager
SUMMARY
The Night Manager is responsible for assisting the Front Office Manager in managing the overnight day-to-day operations for guest reception, guest services, and concierge; including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
ESSENTIAL FUNCTIONS
Job duties include, although are not limited to:
Direct and control the activities of the Concierge, Guest Services, Bell/Door to ensure adherence to Montage standards, policies, and procedures.
Review and analyze guest engagement scores and trends in Medallia.
Responsible for profile accuracy with the aim of creating a personalized experience for each of our guests.
Perform daily stand up and run meetings for Front of House departments. Ensure team are familiar with all guest rooms, dining, and selling techniques, hotel facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow-up on all special guest requests.
The incumbent must be an ambassador of our Montage International values and culture. great sense of integrity and conveying to the guest a sense of knowledge and assurance
Review daily activity, inclusive of but not limited to arrivals, departures, guests in-house itineraries and restaurant reservations with the aim of delivering on all guest’s expectations.
Ensure all Front of House associates maintain a balanced bank and to reconcile all transactions at the close of their shift and to cash out.
Review daily activity, inclusive of but not limited to arrivals, departure, guests in house itineraries and restaurant reservations with the aim of delivering on all guests’ expectations.
Satisfy all reasonable guests’ services requests with the upmost levels of confidentiality and discretion.
Responsible for creating an engaging and collaborative culture with our front of house associates.
Responsible for recruiting and onboarding all new front of house associates.
Responsible for creating a learning environment and for providing corrective coaching to all front of house associates.
Review, analyze and act on all day-to-day Manager Logs and offer same day resolutions.
Complete all payroll records and ensure payroll accuracy and proper labor management.
Manage and satisfy front of house supplies and long-term storage.
Supervises and assists as needed with the answering and directing of phone calls, pages, radio requests and faxes, wake up calls, in an efficient manner.
Nurtures a collaborative and encouraging working environment with all other departments and associates.
Supporting the hotel's life-safety systems and being always prepared for emergency situations.
QUALIFICATIONS
2+ years of previous Rooms Division management experience is required.
Experience in a luxury hotel and/or resort required.
Front Office and/or Housekeeping Management experience highly preferred
Luxury hotel experience strongly preferred.
Ability to handle computer systems (related to schedule, payroll, purchase, guest lists, guest activities report etc.)
Ability to multi-task in a high volume and fast paced environment
Strong communication and interpersonal skills
PHYSICAL REQUIREMENTS
Position requires walking and giving directions most of the working night. Must be able to stand and walk for 8 hours a shift. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Must be able to lift up to 25 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 100 lbs. occasionally.
The pay scale* Night Manager is $63,200.00 to $79,000.00.
*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.
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