Job Information
Dart Bank IT Helpdesk Specialist in Mason, Michigan
JOB SUMMARY:
Primary responsibility is to provide exceptional end user desktop support. Assists with planning and implementing various IT related projects. Will be trained to perform various network administration functions.
JOB DUTIES:
End User Support
- First line support of all Help Desk related functions. Includes all bank applications, telephone, email and on-site support.
- Build (Image), Maintain, Configure, and troubleshoot Windows desktops and laptops.
- Support of 'in-office' users as well as Telecommuters.
- Install, configure and test desktop applications.
- Primary administration of helpdesk application, ticket assignments and problem resolution.
Systems Administration
- The assisting and setup of new employees.
- Assists with the Support of VoiP telephone systems.
- Assists with related upgrades, projects and replacements with supervision if required.
- Assists with the deployment of software updates/patches proactively using numerous software deployment methods.
- Maintains Intranet content.
- With guidance from the supervisor, is responsible for personal development as it pertains to exposing oneself to new technologies, equipment and applications that are relevant to the Dart Bank network. This may include self-paced in-house (lab) training or vendor training.
Process and Documentation Support
- Assists with training and instruction for internal staff as it pertains to the Dart Bank network.
- Assists with the identification and creation of IT related efficiencies.
Additional
- Adheres to all bank policies and procedures, federal and state regulations, and the laws including the Bank Secrecy Act.
- Performs all other duties as assigned.
JOB SPECIFICATIONS:
Education: High School or equivalent. Associate degree preferred. CompTIA Certification preferred.