Job Information
Staffmark Investment, LLC Customer Service Representative (Remote) in Mansfield, Ohio
Are you passionate about delivering exceptional service? Join the dynamic team at Staffmark in Ontario, OH, where we're actively seeking candidates for the position of Customer Service Representative. Don't wait - apply today and seize this opportunity! Pay rate: $15/hr. Shift: Monday to Friday, 10:30am - 7:00pm EST As a Customer Service Representative, you'll be at the forefront of ensuring every customer receives top-notch support. Beyond handling inquiries via phone, email, and live chat, you'll champion customer feedback to drive improvements in merchandising, site usability, and policies, fostering loyalty and retention. Primary Responsibilities: Responding to and resolving inbound and outbound customer service inquiries via various channels. Following up on order issues and implementing process enhancements. Identifying areas for improvement based on customer feedback. Crafting effective messages for customer communication. Managing orders through our system. Experience & Skills: One year of call center experience Strong communication skills across phone, email, and live chat Experience in proofreading, copy editing, or writing preferred Two years of customer service experience or equivalent Background in e-commerce and print/design is advantageous Work-from-home experience is a plus High School Diploma or GED equivalent Exceptional organizational skills and attention to detail Proficiency in web browsers Ability to interact with internal and external vendors The services you offer are not without uplifting benefits to show our appreciation for your time and energy! We offer daily pay by direct deposit or pay card, medical insurance, dental insurance, vision insurance, life insurance, 401k, short-term disability, referral bonus potential, employee discounts, unmatched professional development, and more! Ready to join us? Click 'Apply Now' to connect with a recruiter. We're excited to welcome you to our team! After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations. Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability,