Job Information
CBRE Valuation Coordinator in Manila, Philippines
Valuation Coordinator
Job ID
162287
Posted
19-Apr-2024
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Customer Service, Valuations/Appraisal
Location(s)
Makati City - National Capital Region - Philippines, Manila - National Capital Region - Philippines
Primary Role Objective:
This position is responsible for undertaking administration duties and producer support for the Australian Valuation Business.
Key focus is on managing workflow of valuation instructions primarily through the Australian Valuation platform TOPS. Provision of support and service for support and producers to ensure client KPI’s are achieved is critical.
Key Responsibilities:
Job Entering - Data entry of valuation instructions (“jobs”) into valuation management platform as per process.
Documentation sourcing – Actioning requests to source additional documentation and other information to assist in the valuation process. Involves cross checking, searching and downloading records from web-based databases.
Report Sending – delivery of valuation reports to clients as per internal process.
Billing/Invoicing – Processing of invoice transactions within the Valuation & Advisory Services (VAS) systems as per process.
Document storage and archiving, audits – data and file verification, auditing files and finalise/closing jobs.
Email inbox – Processing and actioning email inbox items as per process.
Communication – ensuring the AU business stakeholders including producers and administration staff are fully informed and updated on the status of processes, including daily updates on workloads, SLA and issues.
General administration duties
Undertake all workflow strictly as per CBRE Valuation & Advisory Services (VAS) process.
Provide assistance to the team leader for any team activities
Utilize workflow tools as necessary to capture performance reporting
Attend team meetings on a periodic basis as necessary
Process and complete all assigned tasks within the service level agreement.
Identify andnotify to supervisors any training opportunities found, discrepancies as to work procedures, or infrastructure malfunctions that affects the workflow.
Collaborate with team leader and other departments, to identify a solution to ensure customer expectations are met
Establish and maintain a good professional relationship with the colleagues inside and outside the Contact Centre Team including AU valuers and Springwood HUB staff.
Complete all necessary company governance and compliance training as required.
Provide on-the-job training to new hires when requested by supervisor.
Responding to colleagues in a timely manner
Monitor personal and shared inboxes as instructed
Responsible in utilising company’s available facilities with due diligence and proper care.
Ad hoc duties assigned by leadership team from time to time.
Required Knowledge and Skills:
Must be a good team player, recognizes importance of role in the team/organization, and has the ability to build and maintain relationships at all levels
Strong Communication Skill (verbal and written).:
Intermediate MS Office Skills, including Outlook
Typing speed of at least 40wpm.
Accuracy and efficiency in all data entry.
Ability to learn various software applications and web-based platforms quickly and accurately
Must be well-organized and able to perform under pressure.
Able to prioritize tasks with urgent need and manage different work activities and shifting attention from one task to another.
Possess drive to learn, improve and grow as to knowledge and skills.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)