Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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RELX INC Service Desk Specialist in Manila, Philippines

Provide first level end user support to LexisNexis business unit, globally, whether home-based, and campus-based internal employees or contractor staff. Responsible for using problem solving skills to troubleshoot and diagnose information technology platform components and/or services that are used by our end users. Ensure a high level of support by meeting or exceeding caller expectations. Build confidence and system use with callers. Interact with a variety of different support organizations. Make fast, accurate decisions on triage of issues, and either restore, resolve, or assign to appropriate level 2/3 team. Maintain clear lines of communication with several other support groups. Overall, facilitate the restoration of normal operations with minimal impact on the business, and within agreed service levels.

Accountabilities:

  • Performs Active Directory and MS Exchange administration which include: user account resets and modifications, add accounts to appropriate security groups, modify quotas on Windows servers, create and modify distribution list, create and modify shared mailboxes, and modify SMTP addresses.

  • Diagnose and solve issues with single and multi-user systems using maintenance tools and problem solving skills.

  • Establish and adhere to service level response and resolution times for all systems.

  • Coordinate between employees and 2nd/3rd level IT Support for issues not under the 1st Level scope of the Service Desk Team.

  • Effectively communicate to management, team members, and various customer groups.

  • Demonstrate a propensity to take ownership in learning new business and technical skills to develop processes or applications to enhance the group's ability to achieve its goals.

  • Capable of performing individual contributor roles and where needed work in a team environment.

  • All other duties as assigned

Technical Competencies:

  • Knowledge of PC hardware and architecture and Desktop Operating System internals

  • ITIL Certification/Knowledge in IT Service Management

  • Required knowledge/competencies in: Windows 10/Windows 11, MS Office, Web Browsers, TCP/IP Client Software, Acrobat Reader, Instant Messaging tools, Virtual Machine, Active Directory, Service Now, VPN

  • Familiarity with supporting iOS devices, Mac OS

  • Understanding of network protocols for a LAN and WAN including remote connectivity.

    LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

    Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.

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