Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Fujitsu Problem Analyst in Manila, Philippines

Responsibilities:

  1. Manage the Problem Management Service Delivery to the customer at a high level of professional services incorporating responsibility, accountability, integrity and quality assurance at all times.

  2. Coordinate Operational Groups to drive the investigations of Problems and implementation of solutions to Customers satisfaction and sign off.

  3. Identify, Raise, Investigate and Manage Problem cases opened as result of Incident Trend Analysis, Operational Groups input and Severity One Incidents, through to resolution of Root Cause.

  4. Collect data on current investigations of Problems with a range of Service Desk Management tools.

  5. Keep customers, stakeholders and related parties up-to-date in Problem life cycle.

  6. Liaise with Technical Team Leaders to achieve the resolution of a problem which meets customers’ requirements.

  7. Facilitating and lead weekly and monthly Problem Management meetings with the Customer and Operational groups.

  8. Ensure all proposed solutions are reviewed, authorized by the Customer and Service Delivery manager and updated on the Problem Management system which.

  9. Produce high standard Weekly, Monthly and Adhoc Problem Management Reports for the Customer which includes statistical charts, tables, trend analysis and articulation.

  10. Maintain the Problem Management ITIL Processes.

  11. Advising Incident Management staff on the best available workarounds for Incidents related to Unresolved Problems/Known Errors.

Experience:

  1. Relevant experience in any of Problem management, Incident management, IT infrastructure support, IT Service Desk Lead or Quality Assurance management.

  2. College graduate in associated discipline.

  3. Knowledgeable of Windows Desktop, Server Operating Systems and Networking. The following certifications or similar are strongly preferred but not essential: A+, Network+, Security+, MCSA

  4. Must be knowledgeable in ITIL framework with focus on Problem Management process.

  5. Proven advanced Microsoft Office skills with focus on Excel.

  6. Proven reporting skills covering written, analytical and statistical.

Requisition ID : 22024

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