Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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BT Senior Process Design Manager, Digico in Manchester, United Kingdom

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

About this role

Do you want to design the future business and operating model of BT?

Are you looking to grow as a leader of a global Agile transformation team?

In BT Global we are creating new customer solutions on a new IT stack and, by doing so, rethinking the experience of our customers and colleagues, and re-imagining how we work end to end. In BT Global we have organised a multi-disciplinary team of people to deliver this transformation, we call this Digico.

In order to deliver this strategy, we are organising our approach around common business Capabilities across Sales, Fulfilment, Billing, Service, Customer Interaction Channels and Finance Management. These capabilities describe how our future digital business will operate and how we deliver outstanding customer and employee experiences. These capabilities require a discrete combination of People, Process, Data, Technology and Experience.

As a Process Lead within DigiCo, you will lead a team of Process Designers and Procedure Writers in the definition of future business processes for BT Global, across the end-to-end customer journey and core business capabilities. You will manage and prioritise process design activities in alignment with the capability and proposition roadmap and backlog, ensuring the development of reusable process blocks which are optimised for efficiency and clearly understood by business teams and engineering teams alike. You will be accountable for the end-to-end consistency and coherence across all business process designs.

You will ensure process designs are completed to the required quality and have been effectively tested and validated by key stakeholders and inputting teams. As part of this, you will support the prioritisation of process design work and help align and manage dependencies with technology teams. Process Designers will be working as part of the Agile Release Train and your role will be to support the continuous prioritisation and refinement of their backlog.

Across this portfolio of business processes, you will ensure there is coherence and consistency in the outputs produced by the team, with clear ‘Definition of Done’ and continuously supporting the team to optimise their flow of work. You will coach and guide the process designers in the best practices and standards which are expected, to drive high quality outputs across the team.

You'll have the following responsibilities

  • Work with the capability owner lead, proposition owner lead, and other senior stakeholders to plan resourcing needs to support the Digico roadmap

  • Manage recruitment of process designers and procedure writers in conjunction with the capability owner lead and proposition owner lead

  • Prioritise and manage the backlog of process design work in alignment with business priorities

  • Govern and maintain the process taxonomy and end-to-end view of process building blocks

  • Work with process designers to agree any addition of or major changes to process blocks

  • Work with process designers to resolve any process issues within squads, maintaining repeatability focus

  • Support the definition and evolution of DigiCo’s approach to development of reusable capabilities

  • Align with customer experience, user experience and service design teams to ensure consistent prioritisation of work and alignment in outputs

  • Ensure consistency of practice across Teams and Squads in the definition and application of process designs

You'll have the following skills & experience

Skills

  • Business process modelling, analysis and design

  • Deep expertise in core process methodologies and notation (e.g. BPMN)

  • Broad understanding of core business processes for large-scale telecommunications organisations

  • Comfortable working with distributed teams in a collaborative and flexible fashion

  • Excellent leadership, communication and relationship building skills

  • Time management, prioritisation for value

  • Problem solving and creative thinking aptitude

  • Stakeholder management: ability to manage and influence stakeholders with competing priorities

  • Comfortable working with distributed teams in a collaborative and flexible fashion

  • Able to cope with ambiguity

Experience

  • Detailed experience and understanding of typical Lead to Cash (L2C) processes, having defined end-to-end processes and process taxonomies in previous roles

  • Significant experience as a Process Designer and/or Process Lead in business transformation or product delivery projects/programmes

  • Experience with BPMN 2.0 and ARIS preferred

  • Extensive experience and knowledge of agile methodologies and best practices

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:

  • Competitive salary 15% bonus

  • World-class training and development opportunities

  • 25 days’ annual leave (not including bank holidays)

  • Discounted broadband, mobile and TV packages

  • Share option and pension scheme programmes

  • Flexible benefits to fit around you

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT (https://www.btplc.com/careers)

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Job: Business services

Title: Senior Process Design Manager, Digico

Location: GBR %26 Ireland-GBR-Lancashire-Manchester

Requisition ID: 156203

Other Locations: UK %26 Ireland-United Kingdom-West Midlands-Birmingham

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