Job Information
Johnson Controls Customer Service Advisor – ARC in Manchester, United Kingdom
What you will do
Based within our Customer Monitoring Centre in Cheetham Hill - Manchester, our Customer Service Advisors are the first point of contact for all of our customers, support with everything from account queries, technical support to live Monitoring. You will build relationships with customers and take ownership of all enquiries ensuring the service and support you provide is the very best available. Working within a team of experts where each member of staff is rewarded with on-going training, cross-skilling and fantastic career progression opportunities, enabling you to forge a lasting and rewarding future with a market-leading brand in a secure and expanding marketplace.
What we offer
Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
Extensive product and on the job/cross training opportunities with outstanding resources available
Encouraging and collaborative team environment
Career development through various career ladders including Customer Service
Dedication to safety through our Zero Harm policy
Access to business resource groups
How you will do it
In this role you will be interacting with live activations from customers Security and Fire systems and l iaise with Police and Fire control when needed. We work around the clock, it is a fully office based role, f ollowing the shift pattern of 2 days (7am – 7pm), 2 nights (7pm-7am) and 4 off.
It is an important role, where you will proactively respond to customer service calls in line with company processes and procedures, providing customers with advice on how to operate and test their security system. You will be booking engineer visits and liaising with engineers and customers regarding bookings. M aintaining customer confidentiality at all times is essential in this role.
Required
To be customer focused with a proactive, can-do attitude
Adhere and deliver our company Values
We look for ambition and willingness to learn rather than extensive experience as we like our employees to progress within our business.
This is a customer focus role so an excellent telephone manner
Attention to detail and excellent spoken and written English is essential
IT literacy
Preferred
Any contact centre or customer service experience will be an advantage.
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