Student Veterans of America Jobs

Reference #: a53d6569-d873-4a02-87cf-4898b2dd19bd Description

Cenero employees are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun! JOB SUMMARY The Help Desk Technician in Malvern, PA provides onsite and telephone technical support for end-users related to hardware and software issues. Cenero is looking for a Help Desk Technician to support our in-house team with day-to-day issues. ESSENTIAL DUTIES AND RESPONSIBILITIES Serve as a frontline contact for end-users to troubleshoot/resolve technical incidents and handle service requests Resolve end-user inquiries through effective communication and anticipate potential future inquiries Provide world class customer service through first-call resolution Document every correspondence with end-users clearly and concisely Collaborate and communicate with other internal support teams and escalate issues to appropriate individual(s) as needed Log issues, report them to the IT Manager, and assist in creating solutions to said issues Deliver timely, accurate and actionable information to support teams as appropriate Respond and react to assigned helpdesk tickets in Ticketing System in a timely manner Address Allied employees' inbound inquiries via phone, secure chat, walk up, and email regarding support requests and incidents Request and secure required documentation according to company procedures Improve upon/refine customer service knowledge and techniques through ongoing training Master various systems for issue tracking, end user account management, inventory, and procurement PCs, Systems & Software Computer and network system maintenance Documentation of all related processes Troubleshooting hardware issues/errors Fundamental Microsoft Office troubleshooting Microsoft Office and Office 365 Sharepoint and OneDrive Fundamental network troubleshooting DHCP Printers TCP/IP connectivity VPN Fundamental Windows Desktop troubleshooting Active Directory & Group Policy NTFS file permissions Printers User education Windows 10 Pro and Windows 11 Pro Knowledge of Linux is a plus IT Helpdesk Tickets 1st level of support for all user tickets Escalation of issues to the administrator/engineers as required Apply problem-solving skills and advanced understanding of hardware and software to resolve tickets Identify trends and follow problem management procedures to isolate root causes in order to prevent repeat issues Document root cause analysis findings for all Severity 1 tickets Demonstrate superior support service, ensuring that all SLAs are met Documentation of all processes followed, and steps taken during issue resolution EDUCATION and/or EXPERIENCE High school degree or GED required, Bachelor's degree is preferred Preferred 2 years of experience providing service desk support, or equivalent experience/knowledge Preferred Licenses/certificates/registrations: CompTIA A+, CompTIA Network+, AZ-900, MS-900, CCNA up to 5% travel to different offices KEY REQUIRED CHARACTERISTICS Communicate well with others Research solutions to problems Organization and time management Open to learning new skills and information Identify and manage risk Accountable, taking initiative and responsibility for your task Resourceful QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. LANGUAGE SKILLS Ability to read, analyze, and interpret the complex documents including product specifications, wiring diagrams, and architectural drawings.  Ability to respond effectiv ly to sensitive customer inquiries or complaints.  Ability to clearly and unambiguously communicate verbally or in writing. MATHEMATICAL SKILLS Ability to comprehend and apply principles of modern algebra and acoustical equations. REASONING ABILITY Strong ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.  Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases.  Ability to deal with a variety of abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate a computer and telephone keyboard; and talk or hear.  The employee is often required to stand, walk, and reach with hands and arms.  Heavy lifting is not usually required. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LOCATION This position is on site five days a week at 1150 Atwater Drive, Malvern, PA 19355 BENEFITS AND PERKS: Industry-leading healthcare coverage begins on your first day of employment. Includes medical, dental, vision, and prescription Savings and 401K Investments with company match Health Savings Account (HSA) Flexible Spending Account (FSA) Dependent Care Spending Account (DCA) 100% Company paid Life insurance 100% Company paid Short Term Disability Optional Long Term Disability Paid Time Off awarded at hire On-site gym, weight room, locker room Giving Programs Employee Tuition Reimbursement Opportunities to network and connect Lucrative Employee Referral program Delicious Free coffee and Warm Philly soft pretzels every Wednesday

Since 1999, Cenero has helped organizations gain a competitive edge by leveraging audio visual and conferencing technology as productivity tools. Our extensive knowledge of Audio Visual Systems, Video Conferencing and Network Infrastructure delivers solutions that improve communication and drive efficiency throughout the client's organization. The right technology can make or break a video meeting. Smart AV solutions can offer both in-office and remote participants an equal seat at the table, so everyone can engage and interact easily and comfortably. AI-informed technology can improve audio, video and interactive experiences, creating a consistency across spaces and seamlessly connecting remote teams.

Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces.  The suite includes:

Proactive Managed Services identify and solve issues before meetings even start UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional Reactive Managed Services provide immediate assistance for all tech issues An