Job Information
Abbott Technical Support Coordinator - technical, administrative role, based in Maidenhead in Maidenhead, United Kingdom
We are recruiting for a Technical Support Coordinator to be responsible for the front and back office administrative and logistical support for the Vascular Capital Equipment Service Team across Region North (UK, Ireland, Poland, Nordics, Baltics), based from our Maidenhead office .
What you’ll do:
Provide Tier 1 Technical Support for the company’s capital equipment systems to customers and internal staff, to include, opening a case for each technical support request, qualifying the case, following up on open cases until resolution, and efficiently and effectively partners with field service personnel
Handle incoming calls by phone and mail for external and internal customers, and associated administrative actions, such as preparing correspondence, maintaining electronic files, compiling and preparing reports etc.
Determine if and when to deploy field service support and/or equipment to customer location
Identifies and implements the most effective and cost-efficient means of resolution
Escalate complex cases
Documents, updates, and completes all calls in the appropriate call support system
Managing order processing for all servicing related activities, including sending repair/replacement parts to customers and create field service work orders when appropriate
Support the Capital Equipment team members for optimal scheduling of field interventions, both non-planned and planned
Assist in administrative follow-up and documenting field service interventions per QA system requirements
Assist in Capital Equipment customer service tasks such as management of the demo systems
What you’ll need:
Bachelor's Degree in technical field ideal or equivalent experience (emphasis on electrical or hardware engineering preferred)
Business administrative experience is required
Ideally previous experience in scheduling tasks and/or people using any kind of scheduling software
Strong verbal and written interpersonal and communication skills, with the ability to effectively communicate at multiple levels in the organisation
Strong organisation and follow-up skills
Ability to work independently in a fast-paced environment with little supervision and maintain superb attention to detail
Computer skills: MSOffice and SAP required
Ability to be flexible and respond to situations at short notice
Familiarity within medical devices or cathlab/operating room procedures and protocol would be a plus
Knowledge of warehouse executions is a plus
As you’d expect from a global healthcare company, we offer a fantastic range of benefits to support you and your family, including competitive salaries and bonus potential, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com