Job Information
American Express Employee & Labour Relations Specialist in Madrid, Spain
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Purpose of Position:
The Employee & Labor Relations Specialist role is dynamic and exciting and supports a range of activities related to both collective labor relations and individual colleague management issues, with focus on culture, performance and data.
This role reports to Spain Colleague and Labor Relations Manager and will work closely with Colleague Experience Group (CEG, previously HR) colleagues in the market, and sits within a team which prides itself on its expertise and its collaborative spirit.
As a global organization this role will provide the delivery of ‘best in class’ CLR consultancy service to both local market business leaders and employees as well as to Leaders globally who may have teams based in Spain.
Principal Accountabilities:
Support the Spain Colleague and Labor Relations strategy by driving a proactive data-driven approach and supporting the introduction of innovative ways of working to unlock enterprise value and ensuring a great colleague and leader experience during the whole colleague lifecycle.
Support business leaders on a high volume of cases covering all aspects of the employment relationship, such as collective bargaining, disciplinary, complaints, performance, absence, flexible working, redundancy, contractual changes, etc.
Deliver tailored trainings for leaders and colleagues on key topics to drive consistency, ensure legal compliance and educate on Leadership Behaviors and American Express culture.
Support information/consultation activity including the relationship with the Workers Councils and Unions when required.
Manage data tools, track and report data to support data-driven decision making and inform effective prioritization.
Focus on continuous improvement, innovation and agility. Continue to work on automation and digitization of processes where appropriate, leading with external perspective.
Partner effectively with key stakeholders such as the broader Global Colleague and Labor Relations teams, Business Leaders, CEG colleagues, and third-party suppliers.
What we look for?
Minimum of 3 years of Employee Relations experience in a large matrix organization – including collective bargaining, disciplinary, grievance, performance, absence, flexible working, redundancy, contractual changes, etc.
Knowledge of Spanish Employment Legislation application/interpretation – including ability to quickly assess potential areas of risk.
Team worker.
Excellent interpersonal skills and ability to influence and liaise with all levels of management.
Ability to focus both on detail and wider implications of issues.
Strong presentation and project management skills.
Outstanding written and verbal communication skills in Spanish and English.
Degree qualified, master’s degree or equivalent would be a distinct advantage.
Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Human Resources
Primary Location: Spain-Madrid-Madrid
Schedule Full-time
Req ID: 24008518