Job Information
American Express Customer Care Professional - KYC - French market in Madrid, Spain
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Go above and beyond at a company that sets the standard for customer-first service
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.
How will you make an impact in this role?
Responsible for processing new account applications in line with anti-money laundering regulations using a variety of strategies, tools, and systems. Tasks include a mix of front office and back-office tasks
Deliver world-class customer service, whilst responding to Customers inquiries and problems on inbound, outbound calls, emails, and system processing
Support customers through the application journey as well as processing and analysing the applications
Complete Anti money laundering and risk verifications on new account applications
Build meaningful relationships with our customers by offering custom solutions and to negotiate a positive outcome for the Customer and American Express
Navigate a computerized data entry system or other relevant applications
Uphold the Data Protection and Privacy Act for our Customers
Update systems accurately and efficiently – Identifying process gaps and raising issues to leadership
Prioritize to adapt to the ever-changing environment
Great teammate and solution oriented
Minimum Qualifications
Fluent in French – written and oral skills
Demonstrate personal excellence by remaining positive in difficult situations
Navigate multiple systems and digital tools to service our customers
Preferred Qualifications
Min intermediate English and/or Spanish desirable
Experience with French Anti-money laundering regulations
Customer service experience in French market desired but not crucial
Results oriented and KPI driven performer
Display a passion to serve by delivering outstanding service in every interaction with our customers
The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
Strong interpersonal, communication and listening skills
Strong verbal and written communication skills
Assertiveness to handle difficult conversations
Excellent negotiation, influencing and resourcefulness skills
Proactive, analytical, and problem-solving skills with strong attention to detail
Outstanding organizational skills
Confidence to work in a virtual, multicultural environment
Proven track record to deliver a high efficiency and quality work under minimum supervision
Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Operations
Primary Location: Spain-Madrid-Madrid
Schedule Full-time
Req ID: 24005469