Job Information
ASSOCIATED BANK NA Teller Supervisor in MADISON, Wisconsin
JOB REQUIREMENTS: At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. We invite you to view the opportunity below: Responsible for ensuring our customers receive efficient, friendly service and that common courtesies are extended to every customer. Direct the day-to-day operational activities of the teller area, directly supervise tellers to ensure each customer\'s experience is positive and memorable, train staff on operational issues, be knowledgeable of policies and procedures, make judgment decisions and coach for referrals. Responsible for expanding and deepening customer relationships by identifying customers\' needs comprehensively and matching their needs with selections and resources within the colleague\'s assigned business line and across all business lines of Associated Bank and coaching the teller team to do the same. Ability to direct and demonstrate all customer channels including the use of digital technology for a positive customer experience. In coordination with the Branch Manager, responsible for the operational integrity of the retail office. Exhibit and support a culture of flexibility and mobility to meet the expectations of our branch and customer needs. May be called on to oversee the office in the Branch Manager\'s absence. This person will also: Perform customer banking transactions, identify and service customer needs and resolve issues. Answer customer questions to ensure satisfaction and safety. Supervise the teller staff and directing day-to-day operational activities within the teller area. Support the sales process by coaching and motivating tellers to refer customers in need of additional financial solutions to bankers. Share product and service promotions and new opportunities with our customers. Coach, train and develop tellers. Ensure compliance with outside regulations and corporate standard operating procedures. Perform periodic cash counts of teller windows and cash vault. Review the qualifications listed below: Education High School or equivalent combination of education and experience, Required Experience 2-4 years Demonstrated customer service skills in a retail environment and computer experience,... For full info follow application link. The employment policy of Associated Banc-Corp, and its subsidiaries and affiliates (\"Associated\") provides equal opportunity to all persons. We support a diverse and inclusive work environment where colleagues are respected, treated fairly, and given equal opportunities to perform to their fullest potential. We believe it is only with a diverse and inclusive workplace that the organization can truly perform at its best, carry out its vision, and make a difference for the communities we serve. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/5FC711935F44495B