Job Information
American Family Insurance - Corporate Lead Business Systems Consultant - Claims Security in Madison, Wisconsin
You will lead the brainstorming, conceptualization, prioritization, and initiation for future system use and enhancements. Work with technology areas to clarify our requirements where needed and helps develop the test strategy and plan for complex projects. You will oversee the research on complex system issues and coordinate resolution. Evaluate business system application developments and technologies within the insurance industry and business markets that are relevant to the business and future business strategy.
You will report to a Business Systems Senior Manager.
Position Compensation Range:
$95,000.00 - $161,000.00
Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location.
Job Description
Responsibilities:
Lead Security efforts and Single Sign-On (SSO) integrations for security and access automations
Annual security audit review
Incident and problem management resolution
Oversee requests for Enterprise Claims Center (ECC) administrative updates, including hierarchy changes
Requirements:
Primary Accountabilities
Conduct advanced data analysis with the ability to query enterprise-scale databases and use data from associated systems to address problems.
Query large databases/source systems to test and explore defects.
Engage with technology areas and represent the business-on-business issues and requirements for large system projects.
Partner with teams to understand needs, gather and analyze requirements, perform data analysis, support change management, training and testing efforts.
Gather and document business rules functional requirements and data definitions.
Collaborate to resolve inconsistencies and inadequacies in requirements.
Partner with technology areas to develop user acceptance testing and quality assurance test scenarios and cases working to ensure data delivery meets our requirements. Collaborate with partners to produce and maintain accurate test documentation.
Manage blockers, provide escalation management, anticipate and make trade-offs, balance our needs versus technical constraints, and maximize business benefit while building great customer experiences.
Communicate with senior management on status, risk mitigation, and product strategy.
Specialized Skills Requirements
Demonstrate experience providing customer-oriented solutions or support.
Demonstrate experience developing relationships with internal and external partners.
Knowledge of business systems and how to apply them to use efficiencies in a business environment.
Experience with project management methodologies, practices, techniques and tools.
Experience with systems development life cycle (SDLC).
Additional Job Information
This is a hybrid role that involves working at least 10 days per month in the office. Work locations for this role include: Madison, WI or Boston, MA
#LI-Hybrid
Internal candidates are encouraged to apply regardless of location and will be considered based on the needs of the role.
At American Family Insurance Claims Services (AFICS, Inc.), we’re embarking on a transformation of our claims capabilities to put customers at the center of what we do best – protecting and restoring their dreams when they need us most.
Your offer will be made contingent on the results of applicable background checks.
Your offer is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position unless otherwise specified in the posting.
The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.
We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
#LI-DB1
At American Family Insurance, we know how hard our customers and employees work to achieve their dreams. That’s why, for over 90 years, we’ve made it our mission to protect those dreams. It’s all part of who we are and who we’ll always be – innovative, caring, agile, trustworthy, transparent and passionate. We’re a strong, forward-looking company and a proven leader in our industry. And if you’re looking to make a difference, we’re looking for you.
Join Our Enterprise Talent Community (https://urldefense.com/v3/__https:/pages.beamery.com/afienterprise/page/talcom__;!!EaFwQfVEJhAZolrQq2b3eQ!EQmufXtW66m4H_M42DdzooeUV_KXsdG4oYItzWH0aKsEehRY9XJVVfq_UQO-9e98KBsvG7-G$) !