Student Veterans of America Jobs

JOB REQUIREMENTS: Job Summary: The Guest Services Gameday Office Coordinator will oversee the Guest Services office operation on football gamedays and other special events. The Office Coordinator will assist customers in-person or via phone to answer questions, make note of feedback or complaints, and take reservations for golf cart or wheelchair transport. The Office Coordinator will also be the first point of contact for staff questions via mobile radio and dispatch staff for golf cart or wheelchair transports. The Office Coordinator will also be responsible for getting detailed information from staff for emergencies and relaying that information to the Stadium Operations Center staff for dispatching of resources. The position is required to work the 7 home Badger football games and UW Spring Commencement. Gameday duties typically start approximately 4.5 hours prior to kickoff. This position may also work other events as available that could include WIAA state tournaments, concerts, and special events. Responsibilities: Serves as a point of contact for current and potential customers to address and resolve issues, provides information, and processes transactions in accordance with institutional policy. May coordinate work and train staff and student employees. 40% Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards 20% Troubleshoots and resolves issues in a timely and professional manner 10% Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information 10% Monitors and maintains work areas and supplies to meet customer and operational needs 15% Guides and trains staff and student workers 5% Prepares equipment for staff distribution and return Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We... For full info follow application link. The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/ ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/DA8A1A0BC23D43C4