Job Information
Enterprise Mobility Entegral Customer Retention Representative - Remote in Madison, Wisconsin
Overview
Entegral is seeking a motivated, adaptable, career-minded teammate to utilize their skill set in a thriving agile-methodology environment. We offer competitive career advancement opportunities, a comprehensive benefits package and promote a work-life balance. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
ABOUT THE ROLE
The Customer Retention Representative provides professional support to our customers in a retention environment. This position provides timely and accurate resolution for inbound program related problems and requests. The RSA focuses on customer service, process expertise, timeliness, efficiency and quality-first resolution. The RSA also partners with the Customer Success team to complete administrative projects and customer specific tasks.
ABOUT ENTEGRAL
Entegral is a SaaS business-to-business solution that enhances the customer experience from the moment after an accident to the completion of the claim. Entegral is an integrated software platform that enables communication and collaboration between tens of thousands of collision repair shops, insurance providers and other industry professionals around the world. Owned by Enterprise Mobility, the world’s largest car rental provider and operator of the Enterprise Rent-A-Car® brand, Entegral complements the value of Enterprise’s acclaimed Automated Rental Management System (ARMS®) software by increasing efficiency throughout the claims process.
We are a global organization that strives to provide an inclusive environment where all employees can thrive. Our products reflect the diversity of our team and we work to ensure that our products meet the needs of all of our customers. At Entegral, we recognize the value of diverse perspectives in everything we do and strive to ensure employees of all backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. We refine and challenge our Agile mindset through various communities of practice, days of development, and innovation days.
Our culture values diversity, engagement, and discovery and we welcome you to join our team.
WHAT WE OFFER
We are a remote-first organization with remote and hybrid employees aligned to flexible teams from office locations in Missouri, Wisconsin and the United Kingdom. Residents of the following United States are invited to apply for remote work opportunities, as these are the locations Entegral has business licenses: AZ, CA, FL, IL, LA, MD, MI, MN, MO, NJ, NV, NY, OH, OR, PA, TN, TX, VA, WA and WI .
Entegral is an equal opportunity employer committed to hiring a diverse workforce.
The compensation information below is provided in compliance with job posting disclosure requirements in New York.
Pay Range: [$37,300-$44,800]
Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operational business needs. Depending on the position, compensation may also include bonuses.
Entegral also offers a benefits package including paid vacation, paid parental leave, sick leave, and flex days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing and 401(k) employer match.
Responsibilities
Resolves inbound program-related problems and requests in a retention support environment.
Accurately completes tasks and projects in a time-efficient manner.
Documents requests within the tracking management system with clear, concise and accurate information.
Documents issue resolution and proper process, as needed.
Identifies and communicates gaps in department knowledge required to solve retention support requests.
Maintains established service level agreements to manage customer expectations and quality standards, identifies areas for opportunity
Develops and maintains required retention support knowledge and skills.
Protects our customers, our employees, and our brands by incorporating security and compliance in all decisions and daily job responsibilities; follows security policies and procedures; continuously
Escalates complex issues to the appropriate resource; follows established escalation procedures.
#LI-REMOTE
Equal Opportunity Employer/Disability/Veterans
Qualifications
Required:
Must be at least 18 years old
Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
High school diploma required (Bachelor’s Degree preferred )
1+ years experience in a customer support role resolving inbound program related issues and supporting customer retention
Experience maintaining established service level agreements to manage customer expectations and quality standards
For flexible or full remote work from home positions, reliable high speed internet connection and dedicated work space are required
Must be located in: AZ, CA, FL, IL, LA, MD, MI, MN, MO, NJ, NV, NY, OH, OR, PA, TN, TX, VA, WA or WI
Qualified Candidates should also possess the following competencies:
Strong written and verbal communication skills
Strong Microsoft Excel skills
Strong attention to detail and ability to be flexible with changing priorities and requirements
Ability to multitask efficiently
Excellent time management and prioritization skills
Ability to identify improvements and enhancements to software development and team processes
Ability to work in high pressure, time sensitive work environment
Ability to collaborate in cross functional teams
Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.