Job Information
TEKsystems AV Technician in Madison, Wisconsin
Description:
TEKsystems is actively looking to hire an AV Technician for one of our large clients in Madison WI!!
This individual will be working through issues within their conference rooms and primarily troubleshooting connectivity issues with Zoom and Teams. Tickets will come through ServiceNow, and they will often be asked to go to the conference room in question to work directly with the end users. These users can be Executives, directors, managers, workers, to guests.
• Response to tickets on issues, ServiceNow que
• Troubleshoot issues w/in conference rooms
• Self-starter, team player, work well with people, great communication, willingness to learn technology
• Know Teams and Zoom
• Able to lift 50 lbs
• Proper use of ladders etc.
• Cable management techniques
This position will be responsible for maintaining 330+ conference rooms located at various offices throughout the United States. The primary locations where support will be done on-site Monday through Friday are Madison, WI area offices. Phone support will be provided to other techs at other locations. The position requires physical work consisting of lifting TVs (up to 75 lbs) and other audio-visual equipment. Squatting, crouching and crawling under tables and other furniture is a regular occurrence. Cable management is expected to leave conference rooms in good working order after an installation, upgrade or repair.
Duties:
Respond to specific room alerts and outages from Microsoft Teams and Zoom admin systems. This includes contacting techs in other locations to make sure outages are being addressed.
Work in Service Now (SNOW) for tickets related to conference room issues. Self-assign those related to conference room or reroute to other SNOW assignment groups at other office locations
Test out large conference rooms that have meetings planned in them for that day or the next day.
Sweep all remaining conference rooms to find outages that did not alert in TAC, Pro Portal or Zoom Admin
Provide meeting support for large events wherever possible.
When not working active issues, refer to tasks in Planner tool for additional work assignments. These tasks generally are ones worked on when high priority work is complete.
Update firmware and software based on guidance from CCT leads. Check rooms that have been updated
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.