Realogy Holdings Corporation Internal Growth Consultant, Century 21 Real Estate - Remote in Madison, New Jersey
Internal Growth Consultant, Century 21 Real Estate - Remote
Title: Internal Growth Consultant, Century 21 Real Estate
The approximately 146,000 independent sales professionals in approximately 13,500 offices spanning 86 countries and territories in the CENTURY 21 ® System live their mission every day: to defy mediocrity and deliver extraordinary experiences. By consistently chasing excellence, giving 121% and always elevating, the CENTURY 21 brand is helping its affiliated brokers/agents to be the first choice for real estate consumers and industry professionals worldwide.
Success in this position requires individuals who are passionate about the real estate/franchising industries, are self-driven and superior-results-focused. The Internal Growth Consultant will work closely with select Century 21 Broker/Owner/Managers within a defined territory (the ‘Book of Business’) and partner with their customers to assess the needs of their business and develop and implement a prescriptive strategy leveraging Century 21’s unique value proposition and support system. A core competency of the Growth Consultant position is the ability to influence, consult and coach in all aspects that support the growth of companies in their Book of Business.
What you’ll be responsible for:
Developing and expanding the brand relationship with and engagement of Century 21 Broker/Owner/Managers within an assigned Book of Business
Identifying customer business/growth goals, prescribing impactful brand solutions and influencing customers to execute on strategic plans through accountability measures
Proactively position and differentiate Century 21’s products, tools and systems to reinforce the value proposition
Lead the growth and development efforts of the companies in an assigned Book of Business by consulting/coaching on all aspects involving recruiting and retention
When appropriate, prescribing and leveraging brand resources in the areas of financial planning & analysis, value proposition development, leads management solutions, succession planning, etc.
Partner with the C21 Franchise Sales team in identifying M&A, conversion and roll-in opportunities within the assigned Book of Business
Proactively driving franchise renewal efforts in the Book of Business to include building brand engagement and experiential value throughout the franchise relationship
Closely coordinating brand Executive involvement with customer management, as needed
Partnering with Century 21’s dedicated transition team to support on-boarding for new franchisees
Promoting events, training offerings, programs and other initiatives in the assigned Book of Business in order to quantifiably increase engagement and participation
Acting as the central point of contact/owner in connection with all inquiries from customers, internal brand staff and shared service teams
Coordinating and working closely with the Growth Consultant team in order to share/adopt best practices
We need you to have:
A relentless approach toward brand service objectives and exceeding customer experience expectations
The ability to quickly achieve an expert level of knowledge of Century 21’s products, tools, platforms in order to leverage these offerings to build value with our customers
A mind exploding with creative solutions
Your background includes:
3+ years of account management, B2B sales, preferred
Real estate industry experience strongly preferred
High degree of influence, customer management, collaboration, conflict resolution and overall communication and presentation skills
Superior organizational and choice management skills
Experiential, technical proficiency
Real Estate Industry experience a plus
Proven customer relationship, influence management and conflict resolution skills
Detail oriented with particular emphasis on process, planning and communication.
Ability to meet deadlines timely or ahead of schedule
Bi-Lingual Spanish (preferred)
Proficiency in Microsoft Office suite
Adaptable to changing environment
Ability to deliver seminars live and via web-ex technology
Proficiency in Microsoft Office suite
Ability to travel up to 20%
This role can be performed anywhere except Colorado
Century 21 Real Estate LLC
Realogy Holdings Corp. (http://www.realogy.com/) (NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includes some of the most recognized names in real estate: Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , Sotheby's International Realty® (https://www.sothebysrealty.com/eng) . Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogy's affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.
At Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity – respecting backgrounds, cultures, perspectives.
You’ll find our commitment to diversity reflected in our achievements:
Forbes 2020 Best Employers for Diversity.
Recognized on the 2020 Human Rights Campaign Corporate Equality Index .
Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.
First residential real estate company to endorse the Equality Act and fully support H.R. 1447 amending the Fair Housing Act to include LGBTQ+ as protected classes.
With diversity, we succeed together. We hope you’ll join us.
Century 21 Real Estate LLC is a subsidiary of Realogy Holdings Corp. The approximately 139,000 independent sales professionals in approximately 11,600 offices spanning 83 countries and territories in the CENTURY 21 ® System live their mission every day: to defy mediocrity and deliver extraordinary experiences. By consistently chasing excellence, giving 121% and always elevating, the CENTURY 21 brand is helping its affiliated brokers/agents to be the first choice for real estate consumers and industry professionals worldwide. Century 21 Real Estate has numerous websites to help answer specific consumer needs. They are century21.com , century21.com/global, century21.com/commercial , century21.com/finehomes and century21.com/espanol .
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