Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Telerx Marketing Inc dba C3i Solutions Senior Analyst-Help Desk in Luzerne, Pennsylvania

Reference #: 4156424Senior Analyst-Help DeskPennsylvania0-2.5 YearsUSASR NumberC3I/C3I/2020/1388025Job Description (Posting).The Level II Service Desk Analyst is the subject matter expert for all applications, hardware, and processes specific to supported client(s). They are responsible for assisting the Subject Matter Experts in the daily monitoring of support issues reported by the users. Level II Analysts are accountable for being proficient in all applications, workflows and business processes related to the supported client(s). They will also be responsible for resolving incoming telephone requests for technical assistance on standard commercial and proprietary applications. Documenting recommendations for troubleshooting and assuring Level I Analyst awareness is a requirement of the position. Level II Service Desk Analysts are to be knowledgeable of technical issues impacting call volume. Superior customer care, quality standards, and reporting requirements are core competencies of the position. (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases (5.) To update worklogs and follow shift/ escalation process and process compliance (6.) Work on value adding activities such Knowledge base update and self developmentQualification9th grade, BA, Diploma, Intermediate (Others)Skill (Primary)DWP-USS-SERVICE DESKEntityINFRANo. of Positions1Employee GroupBusiness Line FTAuto req ID766261BRCityLuzerneC3i Solutions is an Equal Opportunity Employer - EOE, M/F, D/V

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