Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Antech Diagnostics Software Support Administrator in Loveland, Colorado

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. 

Must be located in or near Loveland, CO

Job Purpose/Overview

The Customer Support Software Support Administrator delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. The primary responsibility of this position will be to manage our software applications performance and provide technical support and troubleshooting for end users. This associate will also be responsible for developing scripts and programs to support the development and maintenance of these software applications, and for working closely with the Business Analysts to keep documentation up to date. The Administrator provides advanced support to the team of support associates responsible for managing customer access to web portals and the integration of Antech data into customer PIMS systems.

Essential Duties and Responsibilities

  • Install, configure, and troubleshoot software applications with the ability to do some low-level QA testing to confirm bug fixes.

  • Monitor software application performance, report bugs discovered, identifypossible solutions, and work with developers to implement those fixes.

  • Identify, troubleshoot, and develop scripts to address ongoing issues and increase system efficiency.

  • Act as liaison between Antech technical support teams and dev teams for problem resolution and prioritization of support issues.

  • Document and track all issues discovered in the software and communicate to relevant stakeholders as needed.

  • Monitor the system performance and suggest any necessary improvements.

  • Liaise with end user customers and other IT personnel for escalated technical support and problem resolution.

  • Provide database management and maintenance.

  • Develop and maintain standard operating procedures.

Education and Experience

  • Bachelor’s degree in computer science, engineering, or equivalent experience.

Knowledge, Skills and Abilities

  • 2+ years of experience providing software support,installing, configuring, and troubleshooting software applications. 

  • Knowledge of Java and C++ programming languages.

  • Good practical knowledge of relational databases (SQL)

  • Demonstrated experience in writing database scripts to support application development, maintenance, and analysis.

  • Experience with Windows and Linux operating systems.

  • Experience working in a Lab environment for software testing would be ideal.

  • Ability to communicate a message to associates, peers and leadership that inspires action in support of customer needs. Verbal, written and virtual communication modes will be frequently used.

  • Proven ability to work effectively with end users is required.

  • Ability to effectively shift attention between various tasks, team needs, and business demands.

  • Ability to manage customer technical issues and complaints through problem solving, critical thinking, and analytical skills.

  • Displays strong organizational, analytical, problem solving, and communication skills; strong active listening skills; high attention to detail, and ability to convey and teach technical information concisely.

  • Ability and diligent willingness to enter and maintainaccurate and thorough records and notes on each customer interaction, including selection of various categorical designations used for post-sale analytical reports and evaluations.

  • Consistently displays a calm demeanor, empathy, and professionalism, while maintaining a strong customer focus.

  • Is available to and works both independently and cooperatively with associates. Understands the workload of the team and strives to provide balance between all members of the team.

  • Ability to work in a corporate environment where daily client interaction is over the phone and at the computer.

  • Ability to communicate verbally on the telephone and in person

  • Extended hours may be needed

Travel

Travel is not expected for this position.

Working Conditions

The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.

The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present

The Target Pay Range for this position is $58,600 - $75,000 annually. At Mars, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.

Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.

Full-time employees are eligible for the following benefits and more:

  • Medical, Dental, Vision (multiple plans available)

  • Basic Life (company paid) & Supplemental Life

  • Short and Long Term Disability (company paid)

  • Flexible Spending Accounts/Health Savings Accounts

  • Paid Parental Leave

  • 401(k) with company match

  • Paid Time Off & Holidays

  • Tuition/Continuing Education Reimbursement

  • Life Assistance Program

  • Pet Care Discounts

  • Several other health and wellness benefits

We are a rapidly growing, stable company with excellent advancement opportunity. We offer a great benefits package and associate pet health benefits too! If you are passionate about animal healthcare, are motivated by making a difference we want to hear from you!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at Antech Careers (https://www.antechdiagnostics.com/about/careers/)

We are a rapidly growing, stable company with excellent advancement opportunity. We offer a great benefits package and associate pet health benefits too! If you are passionate about animal healthcare, are motivated by making a difference we want to hear from you!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at Antech Careers (https://www.antechdiagnostics.com/about/careers/)

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