Job Information
Texas Roadhouse General Liability Claims Representative in Louisville, Kentucky
Want to love your job? We’re hiring at the Texas Roadhouse Support Center! Flexibility, teamwork, and fun are some of the reasons our employees are proud to be Roadies. Apply today and join our team!
We offer a comprehensive total rewards package on the first day of the month following 31 days of employment to Support Center Employees that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:
A choice of medical plans that are best in class
Dental and Vision Insurance
Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
Adoption Assistance
Short-Term and Long-Term Disability
Life, Accident and Critical Illness Insurance
Identity Theft Protection
Employee Assistance Program
Business Travel Insurance
401(k) Retirement Plan
Flexible Spending Accounts
Tuition Reimbursements up to $5,250 per year
Quarterly Restricted Stock Units Program
Annual holiday bonus
We also offer a variety of services for our Support Center employees! Car detailing and oil changes in the parking lot, on site haircuts, workout gym with personal trainers, spray tans, dry cleaning delivery service, chair massages just to name a few! We also have a Registered Nurse in the building to help with our wellness initiatives and keep us healthy. Willie’s Joynt is our full-service café that serves breakfast and lunch and prepares delicious TO GO meals. We love taking care of our Roadie family and making our company a LEGENDARY place to work! As our founder, Kent Taylor once said, “We are a people company that just happens to serve steaks.” Check us out, you won’t be disappointed!
Candidate for this position will be responsible for the investigation and resolution of incidents with guests who may have had less than a Legendary experience. As an extension of our restaurants, excellent customer care and concern skills are invaluable.
Responsibilities
Analyze initial claim reports from stores to determine level of investigation needed
Take recorded statements from employees, guests, witnesses, and management
Gather pertinent records including video, photographs, weather details, and vendor records
Document all activity in a Risk Management Information System
Evaluate liability based on investigation and set proper reserves accordingly, issue payments based on liability, or issue denial to guest or attorney
Provide feedback on loss control to operations, training, and facility maintenance team
Follow Claim Handling Best Practices Guidelines
May come in contact with company trade secrets, confidential information, and intangible assets
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply. apply.
High School diploma, some secondary education preferred. Experience may be substituted for education.
Minimum 3 years of experience in premises liability claims handling, or customer relations and operations support
Microsoft Office products, Outlook, Workday and RMIS systems a plus
This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
Salary: