Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
Home View All Jobs (2,306,535)

Job Information

Waystar Enterprise Technical Support Analyst in Louisville, Kentucky

ABOUT THIS POSITION

Job Description Summary

We are looking for a Enterprise Technical Support Analyst who is passionate, curious, and joyfully optimistic. The Enterprise Technical Support Analyst serves as a front-line support contact for Waystar’s most strategic clients. The Enterprise Technical Support Analyst provides support to our clients for simple, urgent, and/or complex issues. This is accomplished by handling support inquiries either by phone or by our web portal. The ideal candidate has experience working in healthcare, whether it be medical billing, coding, administration, etc. or experience in revenue cycle management and understands the importance of professionalism when working with high profile clients with the needed sense of urgency.

WHAT YOU'LL DO

  • Answer incoming calls and/or web cases from our most strategic clients.

  • Make outbound calls as needed to clients to resolve support cases.

  • Respond to case comments from our web portal to support our clients.

  • Documents support cases thoroughly, showing research steps and resolution.

  • Identify client concerns and engage appropriate internal resources to ensure timely resolution.

  • Use resources to resolve issues in a timely and self-sufficient manner.

  • Communicates well within department and with other departments.

  • Strives to meet and exceed individual, and team, goals and metrics.

  • Abides by phone schedule to ensure enough coverage for our clients.

  • Ability to demonstrate professionalism in communicating with clients both written and verbally.

  • Performs other duties and/or projects as assigned by management within the area of responsibility and control

WHAT YOU'LL NEED

  • 4-year bachelor’s degree preferred

  • Experience working in healthcare, whether it be medical billing, coding, administration, etc. or experience in revenue cycle management or technology support company is preferred. Exceptional client service skill

  • Technically savvy with excellent troubleshooting and analytical skills

  • Working knowledge of EDI files is a bonus.

  • Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)

  • Acts as a self-starter and uses critical thinking skills regularly. Professional, effective, and clear communication skills

  • Comfortable with de-escalating client issues and temperament

  • Team Player – You need to be able to work with others towards a common purpose/goal to create strong alliances with clients, partners, and fellow employees.

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.

WAYSTAR PERKS

  • Competitive total rewards (base salary + bonus, if applicable)

  • Customizable benefits package (3 medical plans with Health Saving Account company match)

  • Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays

  • Paid parental leave (including maternity + paternity leave)

  • Education assistance opportunities and free LinkedIn Learning access

  • Free mental health and family planning programs, including adoption assistance and fertility support

  • 401(K) program with company match

  • Pet insurance

  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Category: Customer Support

Job Type: Full time

Req ID: R1986

DirectEmployers