Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.

Job Information

McKesson Corporation Customer Care Associate in Louisville, Kentucky

  • Job Title: 3PL Customer Care Associate Position reports to: 3PL Customer Service Supervisor Position Summary: The Customer Service Representative performs customer service activities on behalf of pharmaceutical manufacturers. In this position, the CSR will represent the manufacturer to their customers in the areas of order processing, inquiry handling, and returns requests. This role interfaces with all other 3PL teams to meet customer needs. Key Responsibilities: This associate will work the mid shift of 11 AM- 8 PM EST. Manages client's customer orders according to established program business rules. Order management includes manual order entry, verification of electronically submitted orders, and execution of special customer order requirements. Answers inbound calls and inquiries from the client's customers and the client representatives for order placement, order status, returns, and designated client topics. Triages inquiries to client partners per pre-defined processes. Manages customer cases within Sales Force to ensure all open inquiries are completed in a timely manner. Processes return orders according to the client return policy. Coordinates the creation of new client customers through the master data process. Investigates and resolves customer issues, including but not limited to, shipment discrepancies, delivery delays, pricing differences, order blocks Performs day end clearance processes to ensure all orders are successfully moving through the system to ship as expected. Provides reporting as needed to support the client and operation. Attends client meetings as needed to represent the Customer Care function. Works collaboratively with internal partners, such as Program Managers, DC Operations, Quality Assurance, Master Data, Credit and Collections, to promote client and customer satisfaction. Key Competencies: Interpersonal skills Strong sense of urgency to resolve customer issues Highly accurate data entry and checking skills Listening and communicating with empathy Collaborative mindset Ability to navigate multiple systems Ability to work within Microsoft Suite, (basic level of Excel and Outlook knowledge) Computer literacy in a Windows environment Customer Focus 2 + years of customer service or other relevant experience Strong sense of urgency to resolve customer issues Ability to communicate in a professional manner via both phone and email Problem resolution Citizenship Promotes a constructive team atmosphere, reflects team values, contributes actively to the team's success McKesson Specific Functions Able to make decisions within operational and program guidelines Minimum Job Qualifications: Some college preferred. Minimum 2 year experience in a customer service environment preferred. Preferred Skills: Computer literacy in a Windows environment Proficient in Microsoft Excel and Outlook Proficient in Sales Force Basic math skills, especially percentages Works with sense of urgency Multi-tasking/pivoting from one client to another Process Improvement focused Self-motivated on all initiatives Work Environment: Environment (work at home, warehouse, etc.) - Office Environment Physical Requirements (being able to work sitting for 8+ hours a day, lifting, standing, etc.) - General Office Demands- Job Families for Job Profiles Customer Service- Worker Sub-Type Regular- Time Type Full time- Remote Type Hybrid- Primary Location Louisville, KY, USA - 5101 Jeff Commerce Drive (R005)- Primary Job Posting Location Louisville, KY, USA - 5101 Jeff Commerce Drive (R005)- Additional Locations LaVergne, TN, USA - 401 Mason Road (8521); Mason, OH, USA - 3600 Pharma Way (M001)- Additional Job Posting Locations USA, OH, Mason; USA, TN, LaVergne- Scheduled Weekly Hours 40At CoverMyMeds, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at CoverMyMeds, pleaseAs part of Total Rewards, we are proud to offer a competitive compensation package at CoverMyMeds. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.Our Base Pay Range for this position$13.94 - $23.24CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees.Qualified applicants will be considered for employment without regard to r ace, r eligion, gender, gender identity, s exual orientation, national origin, age, disability or veteran status.McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.