Job Information
CBTS Technology Solutions LLC Connectivity Specialist in Louisville, Kentucky
Job Purpose
This position is responsible for the design, implementation, and/or migration of networking solutions within the Communications Practice at CBTS. Engineers in this role will work with customers to gather network design requirements, develop installation plans, create network diagrams and documentation, and will be responsible for the successful installation and configuration of voice and data networking solutions. This position requires the engineer to problem solve and troubleshoot issues that arise in the course of turning up data services. Engineers will work directly with field technicians, internal resources, and customers. Top priorities in this role revolve around providing well-designed solutions and great customer experiences.
Essential Functions
Implementation and turn-up of data services including but not limited to NaaS, SDWAN, IPVPN, Dedicated Internet, and SIP (50%) Perform network discovery activities in preparation for the implementation of data services (30%) Complete various administrative tasks, network audits, and device onboarding activities (15%) Other duties as assigned (5%)
Experience
2 to 3 years of experience implementing and troubleshooting carrier, enterprise, and/or SMB voice and data network services.
Basic - working knowledge-creating and/or analyzing network design technical diagrams
Basic - working knowledge of a wide variety of routing and switching technology and protocols
Education
- Four years of High School or equivalent
Certifications, Accreditations, Licenses
- CCNA (Routing and Switching) strongly preferred
Special Knowledge, Skills, and Abilities
Excellent written and oral communication skills
Excellent customer service and conflict resolution skills
Ability to problem solve under stress
Thorough understanding of basic networking design principles
Ability to complete tasks against a timeline
Solid understanding of network monitoring tools
Demonstrate an ability to build network services
Design, write and maintain system documentation and network diagrams
Create and edit knowledge/training documentation
Supervisory Responsibilities
No Supervisory Responsibility