Job Information
L.A. Care Health Plan Care Management Community Health Worker II in Los Angeles, California
Care Management Community Health Worker II
Job Category: Clinical
Department: Care Management
Location:
Los Angeles, CA, US, 90017
Position Type: Full Time
Requisition ID: 11264
Salary Range: $55,245.00 (Min.) - $69,045.00 (Mid.) - $82,867.00 (Max.)
Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.
Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
Job Summary
The Care Management Community Health Worker II (CHW) is part of the care management team and is responsible for promoting members’ optimal health and well-being through active engagement and helping them navigate and access health services. The CHW supports providers and the care management team through an integrated approach to care management and community outreach. Through 1:1 in-home visits as well as group education and support, the CHW helps identify members’ barriers to care and their preferences, provides education and mentoring, connects them to resources, and advocates for the individual.
Duties
Cultural Mediation Among Individuals, Communities, and Health and Social Service Systems: Educating individuals and communities about how to use health and social service systems (including understanding how systems operate). Educating systems about community perspectives and cultural norms. Building health literacy and cross-cultural communication. (10%)
Providing Culturally Appropriate Health Education and Information: Conducting health promotion and disease prevention education in a manner that matches linguistic and cultural needs of members. Providing necessary information to understand and prevent diseases and to help members manage health conditions (including chronic disease). (10%)
Care Coordination, Case Management, and System Navigation: Participating in care coordination and case management. Making referrals and providing follow-up. Coordinating transportation to services and helping address barriers to services. Documenting and tracking individual and population level data. Informing people and systems about community assets and challenges. (20%)
Providing Coaching and Social Support: Providing individual support and coaching. Motivating and encouraging people to obtain care and other services. Supporting self-management of disease prevention and management of health conditions (including chronic disease). Planning and/or leading support and health education groups. (10%)
Advocating for Individuals and Communities: Advocating for the needs and perspectives of communities. Connecting to resources and advocating for basic needs (e.g. food and housing). Conducting policy advocacy for their communities. (20%)
Building Individual and Community Capacity: Building individual capacity. Building community capacity. Training and building individual capacity with peers and among CHW groups. (5%)
Implementing Individual and Community Assessments: Participating in design, implementation, and interpretation of individual-level assessments (e.g. Health Risk Assessments, medication reviews, home environmental and safety assessment). Participating in design, implementation, and interpretation of community-level assessments (e.g. windshield survey of community assets and challenges, community asset mapping). (20%)Duties Continued
Conducting Outreach: Case-finding/recruitment of individuals, families, and community groups to services and systems. Follow up on health and social service encounters with individuals, families, and community groups. Home visiting to provide education, assessment, and social support. Presenting at local agencies and community events. (5%)
Attending regular staff meetings, on-site monthly trainings and other meetings as requested. Managing assigned caseload. Perform other duties as assigned.
Education Required
High School Diploma/or High School Equivalency Certificate
Education Preferred
Experience
Required:
At least 1 year of experience as a health navigator, peer support worker, outreach work, or promotora or working in a community setting and providing health education for chronic.
Skills
Required:
Knowledge of community resources in area of residence.
Comfortable working with diverse populations.
Exceptional ability to connect and engage with people.
Ability to work in various environments including 1:1 in member’s homes, clinical settings, and/ or shelters.
Excellent verbal and written communication skills.
Detail oriented, organized and possess time management skills.
Basic computer skills.
Preferred:
Motivational interviewing is desirable.
"Bilingual in one of LA Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese ".
Licenses/Certifications Required
Licenses/Certifications Preferred
Mental Health First Aide Certification
Required Training
Preferred:
Successful completion of a Community Health Worker formal training program from a college or other education institution.
Training in health education for chronic diseases, motivational interviewing.
Physical Requirements
Light
Additional Information
Required:
Travel to offsite locations for work.
Able to work flexible job hours.
Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.
L.A. Care offers a wide range of benefits including
Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)