Job Information
Fairmont Director of Revenue Management in Long Beach, California
Company Description
Fairmont Breakers Long Beach will revive one of California’s best-known and beloved luxury hotels. Originally opened in the roaring twenties as a lavish hotel on the waterfront, The Breakers was a sought-after destination for world-famous stars. The historic property will reopen after a significant restoration, creating 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with 360-degree views of the Pacific; a blissful two-story spa, wellness and fitness center; live jazz club; and 10,000 square feet of indoor and outdoor function space.
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This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark.
Job Description
Classification: Exempt
JOB DESCRIPTION
The Director of Revenue Management is responsible for leading the hotel Commercial Strategy team in determining strategic vision. The DRM establishes goals and implements tactical efforts, with the goal of promoting revenue growth generation among key customer segments and revenue centers, and supporting the hotel's brand positioning and image. The role is responsible for data quality and analysis, providing gathered intelligence, and recommending revenue and e-commerce strategies to the Commercial Strategy team, as well as other corporate and ownership entities. In addition, the role ensures that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel, while assisting all stakeholders in maximizing profit. The role identifies and mentors RM talent in the hotel.
Responsibilities
Leads strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams.
Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders, fosters Revenue Management Culture within the revenue generating departments of the hotel and teaches RM concepts within the hotel.
Leverages Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.
Creates short- and long-term forecasts, that yield the best decisions on pricing and yielding tactics.
Participates in the annual budget process and produces long term projections, as required.
Actively participates in ownership conversations and presentations.
Monitors relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies.
Chairs and prepares materials for the weekly Revenue Management Meetings, following Brand guidelines.
Maximizes room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.
Optimizes pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits.
Directs and manages all channel distribution strategies. Evaluates new business opportunities related to booking channels.
Collaborate with the Marketing team to execute, measure, evaluate and improve digital marketing efforts, to support the hotel strategic marketing plans working within the established budgets.
Together with the Marketing team, manages performance reviews with OTA/CTO partners, keeping up-to-date on each partner’s distribution options and extranet maintenance, to ensure optimal display of the hotel. Evaluates extranet enhancements.
System owner for RMS, CRS (ORS and TARS), Rate shopping system, TravelCLICK products and hotel specific platforms. Responsible for data quality and system hygiene, following Accor standards, recommendations and procedures.
Oversees content management in all electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed.
Oversees relationship with GRC and Distribution services teams.
Maintains relationships with local market competitors to keep informed of trends and news.
Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee satisfaction results.
Other duties as assigned.
Qualifications
Note - This is an onsite position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:
Strong communication skills, both verbal and written
Dynamic can-do attitude
Strong analytical skills and attention to detail
Presents a professional and polished appearance
Effectively deal with guests and other team members
Previous reservation experience highly preferred
Experience with Ideas G3 RMS, Opera Cloud PMS, Passkey, Delphi or Opera Sales and Catering preferred
Possessing the trait of being organized and multi-tasking
Ability to complete work within given deadlines
Maintain confidentiality of proprietary information and protect company assets
Required Education and Experience
Bachelor degree in Hotel Management, Accounting, Finance, or Mathematics preferred.
Minimum 2 years of Revenue Management experience
Visa Requirements: Must provide proof of current eligibility to work in the United States of America.
Additional Information
What is in it for you:
Salary Rate: USD $100,000 - $125,000
Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.
We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.