Job Information
Serco Business Process Consultant II in London, Kentucky
Position Description
If you love high profile and challenging programing projects supporting theCMS-ES Eligibility Support Contract- Serco hasa great opportunityfor you!
ThisBusiness ProcessConsultantIIwill be on a dynamic team, supporting the CMS Mailroomat ourLondon,Kentuckylocation. Bring your expertise and collaborative skills to make an impacttowardsourteam providing support to millionsof consumers seeking healthcare coverage via the Health Insurance Marketplace.
The ideal candidate should have a good understanding of managing business processes, technical knowledge,analytical minded, problem solver, comfortable with speaking to a diverse audience, and able to think through a wide range of issues with confidence. The candidate should be able to work in a fast-paced environment, handle multiple, concurrent activities with short turnaround times for internal and external customers. You will help to troubleshoot problems within the program, providing analysis and solution recommendations.Expertiseand work efforts are focusedon the analysis of Mailroom's business goals,objectives, needs and the business environment to solve technical problems.
As a Business Process Consultant II, you will:
Participate in strategy sessions with managers, cross functional teams and/or as directedbytheMailroom and Document AutomationProduct Line Manager.
Develop/validaterequirements, business processes, technical requirements, and perform analysis of operational workflowand metrics, asrequired.
Translatebusiness requirements, using data analysis and metrics to drive the right business outcomes.
Work with Serco technical teams to effectively design, develop, and launch scalable solutions that address consumer needs while meetinghigh standardsfor delivery.
Identify, develop, and implement process improvements for yoursubjectmatterexpert area.
Develop andmaintaineffective and efficient working relationships withotherdepartmentsubjectmatterexpert.
Managing competing priorities with a positive resolution and teamwork.
This position is 100% on-site in the London, KY office. Candidates must be able to commute to the local office.
Qualifications
To be successful in this role you will have:
Bachelor`sdegree in related fieldfrom an accredited institutionwith2to4years of relevant work experience.
Familiarity with JIRA, MicrosoftSuite, and SQL.
PreviousExperience with Software Development Life Cycle (SDLC).
Provenability to learn quickly, distill complex scenarios into the easily understandable synopses and communicate persuasively, in both written and verbal forms.
Problem solving skills.
Must be able to analyze and document one or more of anorganization`sprocesses.
Must be able to meet with subject matter experts within the organization to gather process information and/or requirements.
Must be able to Design and document new processes and obtains organizational feedback.
Must be able tocommunicate process flows or requirements to staff for software development efforts or as part of procedural training.
Experience interacting with senior level staff to propose process modifications.
Enjoy working in a collaborative and team environment.
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice (https://www.serco.com/na/privacy-policy) .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Click here to apply now (https://careers-sercous.icims.com/jobs/62679/business-process-consultant-ii/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)
New to Serco?
Join our Talent Community! (https://talent.serco-na.com/talentcommunity/signup)
ID 62679
Recruiting Location : Location US-KY-London
Category Business Systems/Analysis
Position Type Full-Time
Security Clearance None
Telework Yes - May Consider Occasional/Part Time Teleworking for this position