Job Information
RELX INC Sales Operations System Administrator in London, United Kingdom
Do you have a keen eye for maintaining data integrity and optimizing processes?
Do you enjoy supporting Sales teams in their execution, removing barriers and aiding the end to end selling cycle?
About our Team
Reporting directly to the Sr. Director of Global Sales Enablement & Training, you will work closely with several teams including, but not limited to Sales, Pricing, Product, Commercial, Digital Business Solutions and Sales Operations management to ensure our systems adhere internal polices and best practices.
About the Role
You'll collaborate with sales teams to implement and optimize new business processes, develop training materials, and partner in the maintenance of technical solutions like Salesforce, Salesforce Configure, Price and Quote solutions (CPQ), Siebel, and Conga Contract Lifecycle Management Solutions (CLMS). You'll serve as the subject matter expert on the end-to-end order fulfilment process for Global Clinical Solutions Sales, Global Medical Education Sales, and the combined Clinical Solutions/Global Medical Education Sales Operations department.
Responsibilities
Working closely with teams across the organization to deliver on key strategic and operational initiatives with direct impact on revenues.
Digging into complex processes and problems. Breaking down ambiguity into concrete and actionable activities to achieve clarity and solutions.
Managing and administering back/front office tools including Salesforce, Siebel, Salesforce CPQ, and Conga CLM. This includes updating and maintaining data sets, creating processes and flows, implementing key fields, producing and managing reports and data.
Participating in business process analysis, analyzing user flow and behavior to help drive testing strategy and implementation for back/front office tools including Salesforce.
Interfacing with system end-users to understand feature requirements and/or address support issues.
Documenting Sales Operations processes both at a technical as well as at the process level as requested.
Assisting in user training for Salesforce and other sales tools and processes.
Supporting the Contracts department day to day activities during high-volume periods to achieve overall sales and business objectives.
Requirements
Have extensive experience working within Salesforce CRM, and any CPQ or CLM systems. Have an understanding of the sales process, working in a large sales organization for SaaS solutions.
Be able to analyze and recognize potential obstacles and recommend solutions.
Manage and administer back/front office tools including, but not limited to Salesforce, Siebel, Salesforce CPQ, Conga CLM and JIRA which will include updating and maintaining data sets, creating processes and flows, implementing key fields , producing and managing reports data
Have a Bachelor’s Degree; this requirement may be offset by significant other related experiences and qualifications.
Salesforce Certified Administrator or Certified Advanced Administrator is preferred but not required.
Assist in user training for Salesforce and other sales tools and processes
Have excellent time management skills, the ability to multitask, and propensity to handle urgent interruptions with poise and professionalism.
Be organized, a self-starter, proactive, process-driven, and detail-oriented, able to prioritize according to company goals and manage time effectively.
Be proficient with Microsoft Office (Excel, Word & PowerPoint).
Be a logical thinker with effective communication skills. Have the desire to learn and to share knowledge with other team members.
Be able to pivot with changes in systems, technologies, and processes.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working remotely from home
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers and private medical benefits
Wellbeing programs
Life assurance
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts scheme via Perks at Work
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .
RELX is a global provider of information and analytics for professional and business customers across industries.
We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.
In short, we enable our customers to make better decisions, get better results and be more productive.