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Role: Intern - Operational Delivery Support Administrator

Team : Vocational Qualifications

Business Division : Workforce Skills

Line Manager : Senior Project Manager, Operational Delivery

Grade : 3 months May -July

Location : London, UK

Introduction:

Our objective is that in five years, Pearson will be one of the major players in the workforce development market reaching tens of millions of enterprise and individual learners globally, generating more than £1bn in revenue and growing rapidly with the potential to reach many multiples of that revenue in the years to come. The Workforce Skills (WfS) business division will be the driving force in realizing this ambition.

One of the cornerstones of Workforce Skills is our Vocational Qualifications (VQ) business. Every year, we deliver nearly 1 million qualification outcomes to BTEC students and Apprentices, spanning all sectors, ages and education settings. We are proud of the impact that we have and maintain a robust, complex qualifications delivery operation at scale and in line with Ofqual regulatory requirements.

Role Overview:

We are looking to hire a Operational Delivery Support Administrator on a short term Fixed term contact basis to help our delivery teams through the summer peak season for the Vocational Qualifications business. This is a critical role for the delivery team, helping us ensure we have collated all the necessary key documentation, papers and results for all our leaners awaiting certification in the summer series.

Responsibilities include:

General project support and co-ordination:

• General administration support for project and delivery managers

• Following up tasks and actions with a range of business owners

Plan management:

• Maintaining and creating delivery & milestone plans

• Tracking progress against milestones

• Creating and updating slide decks with key KPI data

Maintain project controls:

• Support the administration of the RAID (risks, actions, issues, decisions) logs across all Vocational Qualifications

• Monitor and chase down Business Owners to ensure RAID profile is continually maintained

Who we are looking for:

• Strong organisation skills

• Attention to detail

• Ability communicate and interact well with people

• Organise tasks in a logical and efficient manner

• A self-motivator with a go-get attitude

• Strong time management

• A multi-tasker willing to make appropriate calls on prioritisation

Skills you will develop in this role:

• Exposure to high-profile projects in the Vocational Qualifications business and partners

• Understand and experience what it's like to be involved in delivering strategic and business-critical projects and programmes.

• Develop core project management skills in task management, planning and organisation.

Experience & qualifications

• Any previous exposure to project work would be beneficial

• Any previous working experience in customer services/working with a variety of stakeholder would be beneficial

• A great opportunity for graduate or college leader looking to gain work experience as part of their early career

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse and where our people can be themselves so we can reflect the customers and learners we serve.

Pearson is delighted to be committed to the Race Charter, and to be confirmed by Stonewall in the Top

100 Employers LGBTQ+ in the UK. We are a Disability Confident committed employer and were recognised in the Best Employers for Diversity 2019 awards. We are featured on The Forbes list of Best D&I Employers and are a Working Mums Top Employer and Age Positive employer. Pearson is listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). We are proud to offer an exceptional and supportive environment to develop your professional career.

#LIPOST

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: PROJECT/PROGRAMME MANAGEMENT

Organization: Workforce Skills

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 15464