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Citigroup Head of Strategic Execution, Securities Services in London, United Kingdom

Reporting to the Head of Securities Services Business Execution, Digital First program head is responsible for providing central strategic direction, governance, and oversight to Digital First, ensuring effective practices and standard are in place for all of Security Services Digital First Transformation programs to ensure change management, appropriate level of execution and quality in delivery. The role is responsible for developing frameworks, enriching methodologies, creating outcome-based metrics, tracking program benefits and implementing Agile and OKR to ensure goals of the Digital First Transformation programs are met. The role defines the target state for how we complete delivery of our Securities Services programs and helps to continuously grow our change management capabilities.

Responsibilities:

  • Oversee all aspects of change management, execution services and delivery for Security Services Digital First programs, including the development, refinement and ongoing evolution of the delivery frameworks, methodologies, tools, etc. – to enable digital transformation.

  • Implement Agile and tracking program benefits using OKR methodology.

  • Provide assurance to senior stakeholders that delivery and change frameworks, methodologies, and tools are being leveraged across the product, technology and operations teams. And the evidence is readily available to assure the governance model.

  • Provide leadership to ensure all solutions are developed in a front to back manner and that there is oversight on how to move towards a more digitally nimble business model. Weighing in on change of scope and controlling change, scope creep, execution issues and obstacles through collaborative and firm control process.

  • Drive delivery excellence and discipline in prioritization of programs that align to a Digital First Strategy. Gaining a deep understanding of the Digital First Principals the overall business strategy and the ability to drive bite sized execution in a way that shows value and measurable outcomes for the business and its clients.

  • Work with key business and technology and operations stakeholders to eliminate delivery and execution obstacles to ensure change throughput is optimized. Fearless in asking why and capturing for the business their why with measurable and traceable metrics that help them quantify the value case of their programs executable features and functions.

  • Act as a strategic advisor to peers and program leaders in the implementation and adoption of frameworks, methodologies and tools. Ensure that the on the ground teams in Securities Services are utilizing all best practices and continuously improved the overall delivery tools to ensure they are enablers to good and nimble execution practices.

  • On an on-going basis, identify opportunities to enhance existing frameworks, tools, methodologies. And bring the framework changes to the stakeholders through documentation, communication and continuous education.

  • Develop strategy and approach to expand use of frameworks, methodologies, and tools to expand the business change and execution services capability across the enterprise.

  • Develop the overall reporting, and escalation process for Digital Transformation programs and ensure there is a way to show standardization across product lines.

Qualifications & skills:

  • Extensive experience overseeing and leading change programs, relevant processes, data, technology and controls and recommend ways to improve quality, delivery, change management controls, and efficiency.

  • Extensive experience demonstrated through empowerment, situational awareness, increasing transparency and conflict resolution on a large-scale programs that enhances delivery and execution without increasing risk.

  • Extensive experience in delivering highly visible, complex initiatives global programs; capable of prioritizing and driving multi-program portfolio in a largescale, distributed organization.

  • Extensive experience in demand management in a multiple disciplined program structure with ability to conduct predictive analytics on forecasting demand and reallocation of capacity.

  • Demonstrated ability implementing and executing the development of program related analytics, models, dashboards, etc. to make data-driven decisions on digital program investments. Ability to drive dashboard and data visualization that tells the data driven story of a programs health and change controls.

  • Deep subject matter expertise in financial services /asset services and custody and settlement a must.

  • Strong technical skills in platform changes and underlying custody and funds services tools that support the business

  • Strong skills in administration and set up and management of confluence, JIRA and other program management tools.

  • AGILE best practices and demonstrated ability to lead AGILE at scale. AGILE Coach a plus. Excellent oral and written communications skills; Previous experience interacting and working with Executive Leaders

  • Strong technical problem-solving skills and an ability to identify conflicts, discrepancies and other issues and bring together the right team to solution them

  • Exceptional matrix management and influencing skills requiring strong collaboration with a collegial style

  • Ability to drive AGILE and Waterfall programs end to end and development of the determination of best delivery method to use.

Competencies/Skills:

  • Bachelor's degree

  • Masters degree preferred

  • Relevant experience in financial services industry

  • AGILE Certification a Plus

  • Change Management Certification a Plus

Job Family Group:

Marketing

Job Family:

Marketing Program Management

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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